December 2006

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The Year In Earthling, By Month, Part 2
Posted on December 29, 2006 at 11:04 AM in @earthlink

Part 2 in Earthling's look back at the most commented, most viewed, editor's choice, and best photos from each month.
(Part 1 over here)

July

Editor's Choice: Framing Reader
Most Comments: What Do You Think Of The New Technorati?
Most Viewed Of The Month: What's A Helio?
July's full archive
Best Photo:
Why Hello

August

Editor's Choice: ...So Then India Called Me For Tech Support
Most Comments: Handling Dead Domains
Most Viewed Of The Month: What's A Helio?
August's full archive
Best Photo:
kbdesk.jpg

September

Editor's Choice: Hyperlocal In NOLA
Most Comments: More Info On Dead Domain Handling
Most Viewed Of The Month: Handling Dead Domains
September's full archive
Best Photo:
neworleag.jpg

Read More Continue reading "The Year In Earthling, By Month, Part 2"
The Year In Earthling, By Month, Part 1
Posted on December 28, 2006 at 11:44 AM in @earthlink

Today and tomorrow, I'm taking a look back at the most popular, most commented on, editor's choice, and best photo from each month of 2006. Today I'll cover January through June, and tomorrow July through December.

January

Editor's Choice: How To Share Photos In A Hurry
Most Comments: Googletalk And Vling Can Now Play Nice (note: Vling is now MindSpring)
Most Viewed Of The Month: Best Of The Worst Technologies At CES (also most popular in 2006)
January's full archive
Best Photo:
Solar Powered Flashlight. Web 2.0 indeed.
Yep.


February

Editor's Choice: A Great CD Is Not A Failed Radio Station
Most Comments: What's A Helio?
Most Viewed Of The Month: The Web Day Zero: How To Get Started
February's full archive
Best Photo:

The Helio Kickflip Phone (and a mechanical pencil)

March

Editor's Choice: Working To Keep Wi-Fi In New Orleans
Most Comments: EarthLink Line-Powered Voice Coming To 8 More Cities
Most Viewed Of The Month: EarthLink Line-Powered Voice Coming To 8 More Cities
March's full archive
Best Photo:
1825 too lane
A pre-Katrina snapshot

Read More Continue reading "The Year In Earthling, By Month, Part 1"
Easing Back In With A Linklist
Posted on December 27, 2006 at 2:06 PM in round-ups

As I ease back in to the Earthling chair after some restful time off, here's a grab bag of stuff worth looking at from the past week or so:

  • Web Mail Guy Explains Performance Monitoring - I've been meaning to point to this for some time. John put together an interesting and thorough explanation of one of the tools the EarthLink Web Mail team uses to keep tabs on system performance, complete with graphs that make sense.
  • Blog-media Cliches - As Tom (new start page Tom) put it, it's like a Strunk and White treatment of commonly used phrases in blogs and comments. I guess in 2007 I should esolve to purge some of these from common usage. Sorry, I'm holding on to "heh".
  • Still Don't Have A Wii, But Been Eyeing People's Miis - I haven't been Wii-hunting all that hard, but I do a periodic spot check at Best Buy and Target to see if I happen upon one in the wild. Looks like I'm missing out on all of the Mii fun. A Mii is the character you make to represent yourself within the Wii world. The link is someone's sweet Figrin D'an-lookin Mii, and here's a whole gallery of Miis.
  • Blogging Wills - Problogger picked up an interesting story about whether you might want to organize your blog information so that they are taken care of in whatever way you prefer in the event of your death.
  • MySpace Security Measures - Many news outlets picked up the story of MySpace's beefed up "Content Assurance Team" led by former Federal Prosecutor Hemanshu Nigam, with the mission of tracking down spammers and predators abusing the site.
  • Wired's Foot-in-mouth Awards - It's got some of the best oops lines of 2006, including "series of tubes," and "the google."

Happy Holidays, Back Mid-Next Week
Posted on December 22, 2006 at 2:50 PM in thoughts

I'll be away from Earthling for the holidays, and will be back on Wednesday. If you're taking some time off, have a relaxing time away, and if you're working for the holidays may your workplace be pleasant and quiet.

Here's a version of the traditional holiday cracklin' hearth video loop, found on YouTube:

New myEarthLink Part 3: Three LCDs And A Microphone
Posted on December 22, 2006 at 11:08 AM in @earthlink

Here's another update from the team developing EarthLink's new start page. Part 1 set the stage, explained what the project is about, and asked for your thoughts on start page priorities. In Part 2, the team reacted to your feedback and gave us an update. Now, in part 3, Tom talks about usability testing, and how it helps to shape the product:

Last week, we had our second round of usability testing on the new personal start page. Our first round of testing was in the Pasadena office, and this time, we held the testing in Atlanta. In fact, we had the honor of taking the Atlanta office's shiny new usability lab out on its maiden voyage. We had some technical difficulties for the first session -- bad feedback in the audio tech sense, rather than the usability sense -- but after that, she drove like a dream.

Usability testing can mean several different things, depending on what you're testing and how you're testing it. In this case, the usability testing went like this:

  • One by one, we brought Web users (generally known here as
    "participants") into a windowless room with a computer, a desk, two chairs, two cameras and a microphone.
  • The lead usability engineer for the new start page project sat with each participant in the room and brought up a series of browser windows on the computer. Each participant saw our (mostly) working version of the start page and several mockups of how the start page might look when the final design is finished.
  • For about an hour, each participant took the working version out for a spin, poked at the mockups, and talked about what he or she did and didn't like.
  • Meanwhile, in the next room, the rest of us watched it all on three big flat panel monitors. Two of the monitors show the user, from different angles, and the third shows what the user is doing on the computer screen.

We had eight different sessions, over two days.

The juiciest bits of a session were usually when the participant took a first crack at the working start page. More often than not in this type of testing, at least one thing that seems clear to the project team isn't intuitive at all to fresh eyes.

Read More Continue reading "New myEarthLink Part 3: Three LCDs And A Microphone"
New Orleans Wi-Fi Network Launches
Posted on December 21, 2006 at 9:18 AM in @earthlink

It's been a big week for EarthLink Wi-Fi -- on Tuesday we announced the launch of our network in Milpitas, CA and today we're officially unveiling our New Orleans network.

A quick recap: Back in March, the City of New Orleans asked for EarthLink's help as it faced the possible shutdown of its emergency Wi-Fi network. We agreed to build and run a network at no cost to the city, and the project was approved by the City Council a couple of months later.

The Municipal Wi-Fi team and myself went to New Orleans in September to kick off the project and meet with interested members of the community, and I got to meet some local bloggers and residents over an informal blogger dinner. In November, Schroeder spotted the network's SSID out in the wild, and I went nodespotting on my way through town. Chris found a door tag at his house announcing the arrival of the network, and took EarthLink Wi-Fi with him on the bus.

Today, about nine months from when we got the original request from the City, I'm excited to announce the launch of the new New Orleans Wi-Fi network. It covers approximately 20 square miles, and will continue to expand as additional parts of the city rebuild. Here's a map of the areas it covers. There's free Wi-Fi service at 300 Kbps throughout these areas -- you can log on at https://www.featherwifi.net if you're there right now. And higher speed service at 1 Mbps down/up is available for $21.95/month, $3.95 for an hour, or $15.95 for three days. There's more information in the press release.

We'll be heading down to New Orleans in the new year to celebrate the network launch, and I look forward to hosting another blogger meetup. I'll have more information on that once plans are finalized.

Wi-Fi Launch And 30 Days Free In Milpitas
Posted on December 19, 2006 at 1:34 PM in @earthlink

Today we proudly launched our Wi-Fi network in the City of Milpitas, CA. As part of the launch festivities, for the next 30 days Wi-Fi access will be completely free. We invite residents and visitors to try out the service throughout the city. The service will be $21.95/month with speeds up to 1 mbps down and up, $3.95 for a 1-hour pass or $15.95 for a 3-day pass. There are more details in the press release, and you can see our current coverage areas here.

puff.png
Puff pastries from Bolansa Dessert in Milpitas, photographed by Pay a bluish oak

Although I couldn't be there in person for the festivites in Milpitas this morning, I took my own personal tour of Flickr photos tagged with Milpitas and geotagged to the area and found a great diversity of stuff (and lots of delicious-looking food) including:

There's also an excellent Milpitas photo essay on the Mercury News site.

Update:
milpitascityhall2.png
The team sent a few photos from yesterday's event.

Help In Finding New Old Music From 2006
Posted on December 18, 2006 at 2:45 PM in round-ups

December always used to be the month when I'd make a point of going to bookstores to buy the year-end Music magazines like Q and NME and The Face (R.I.P. The Face), for their "best music of the year" lists. The benefit of the year-end lists is that for most listeners and reviewers, it's not until your musical selections have had to compete with each other for your attention before you can really know what's good and what just seemed good when you first bought it. And annual hindsight is a good antidote to the inevitable layer of hype that surrounds new releases throughout the year.

Online lists have almost completely taken the place of the print mags for me, and the ability to listen to a track after you read a paragraph of description is a big improvement over the glossy but not interactive paper lists. But I wish there was still more thought given to how to make an onilne "bests" lists more utility-driven. I glanced over PitchforkMedia.com's Top 100 Tracks of 2006 this morning, and felt that it was a little unwieldy and dense. 100 of anything is tough to go through, but especially so when it's paragraphs of text about musical tracks, ten at a time, listed by rank rather than some other organizing principle. If you don't have much prior frame of reference, it's hard to get into.

The first question of the list designer should be: is the list intended to show off the listmaker's editorial prowess in making musical selections, or to expose the reader to lots of new music that they may want to buy? If there's a strong element of helping out those of us who may not have been keeping up with the year in music, you need to help us out a little more.

One suggestion I can think of is to present the whole list as a listenable mix of tracks, where I can skip around until I find something I like, and then read more about it. You wouldn't have to give the music away for free, just let me play it in the course of using the mix. I'll gladly buy what I like. The key is to make it easy for me to go between the words of the reviewer and the music itself. Maybe there are DRM issues here, but I'd think by now something could be worked out. On that same subject, how about setting up a package deal where if I buy your whole list of best tracks through iTunes or the like, I get a nice little discount?

Another thing that would help is cross-categorization. Offer your list ranked in order of greatness, but give me some other ways to organize it as well, to help me get past the arbitrariness of ranking unilke songs against each other.

I don't mean to single out Pitchfork's list -- I can't find many other lists online that make extra special effort to make themselves easy to cozy up to. For your consideration, I did also come across:

Any other suggestions for helpful year-end music recommenders?

Congratulations Liza!
Posted on December 18, 2006 at 10:42 AM in thoughts

322666015_30af0baaf1_m.jpgCongratulations are in order for EarthLink Compliance Counsel and prolific Protection Blog blogger Liza Barry-Kessler. Her own blog, LizaWasHere.com, won the 2006 Weblog Awards' Best Of The Rest award.

I would have voted for her even if I hadn't seen her kid Noah's effective endorsement campaign.

Some Heh Before The Weekend
Posted on December 15, 2006 at 4:51 PM in round-ups

Insights From A Blogging Boot Camp
Posted on December 15, 2006 at 4:50 PM in @earthlink

I usually don't write too much about employee-focused stuff, but I took part in an interesting meeting today. We held an event in our Atlanta location today to talk about blogging, mostly as it relates to blogging about the company you work for. Earlier this year, Our Legal and Corporate Communications teams (with some input from me) put together an official Blogging Policy, and part of the goal of today's meeting was to have a conversation about it and how it works in practice.

The four presenters, Dan Greenfield from Corporate Communications, Les Seagraves from Legal, and Chris Marshall from Employee Communications, and myself, had a dry run and planning session a couple of days ago. We found that although we're in agreement as far as the policy itself, in specific examples we each leaned in different directions. It was a good exercise even apart from the meeting, and I've come to appreciate how tough it is to craft policy around blogging.

We had good attendance today, and great conversation flowed from it, especially around the particulars of the sample blog entries we presented. I met some new faces and picked up some new URL's. Some feedback from the crowd:

  • Make the policy conversation as clear as possible on the hard and fast "rules", if there are such things.
  • Spend more time on blogging practicals, conversation, and how-tos.
  • We should have some more social-focused conversations as well where we all share what we do.

I think the fact that I'm not the first employee to blog about today's meeting is a great outcome.

So coming out of this, it seems like there are a few things for us to focus on. One is, reach more people with the subject matter of this meeting, and at our other locations. Another is that there's interest in additional conversations that go beyond the policy itself. I'm also working with Dan Greenfield in CorpComm and Reid on our development team on a blog directory for Earthling, where any employee who wants to list their blog can. That should be up and running soon.

What Got You In The Door With RSS?
Posted on December 14, 2006 at 11:50 AM in thoughts

It's been about a year since I wrote How To Get Your Arms Around RSS. So if you did do so, why did you ever listen to people like me, find an aggregator/reader you like, and subscribe to stuff via RSS?

There are currently 873 people who get Earthling in myEarthLink Reader via RSS, and a whole bunch who look at it through other readers, aggregators, and RSS catchers. If you're reading this via RSS right now and know it, what was your first experience with anything having to do with RSS? Why did you decide to take the plunge and start actually using it? Did someone explain it to you, did you read an article, did you have it forced upon you by work or an overzealous nerd friend? Did someone show you something about it that made you stand up and take notice?

Was there a part of the explanation/pitch/demonstration that made you say "yeah, this could be something that I'd use"? I've added a poll about it here, and please tell me more in the comments as well.

The Wi-Fi Signal Grinch
Posted on December 13, 2006 at 4:10 PM in thoughts

ArsTechnica's Jeremy Reimer pointed out a new survey by a company called AirMagnet claiming that traditional Christmas decorations like tinsel, boughs of holly, and fa la las interfere with indoor Wi-Fi network signals. Reimer smelled a stunt here: "AirMagnet's ploy in all of this is to draw attention to the company as a developer of WiFi analysis tools, and to be honest, we find it pretty humorous."

Is there anything here? Keeping in mind that AirMagnet's study was concerning local-area Wi-Fi networks and not city mesh setups, I asked our Municipal Wi-Fi field operations crew if they were seeing anything related to this in practice. The answer I got back was a universal "uh, no." One engineer suggested, "Maybe if you were standing inside one of those big round balls you might have an issue."

A Flickr Xmas Egg
Posted on December 12, 2006 at 10:00 PM in thoughts

If you have a free or paid account on Flickr.com, check this out: go to an acquaintence's page and add a note that simply says "ho ho ho hat" or "ho ho ho beard" on top of any photo that allows notes.

[via Gregg]

Update: Lifehacker sort of ruins the surprise of seeing it first-hand but shows you how to do it.

Replaceable Anonymous Email Addresses Arrive
Posted on December 12, 2006 at 11:13 AM in @earthlink

Whew, that's a mouthful. Product Manager Julie Van Leuven gave me the heads-up that they just rolled out a new version of ProtectionPack's Anonymous Email Addresses. They've upped the number of addresses you get in total to 10, and now they are "replenishable" -- if you delete one, you can get a new one to take its place.

This feature fulfills one of the most consistent requests I got via Earthling and the product team received via their feedback form.

protectionpack.png

To manage them from Web Mail, you click "ProtectionPack" in the left hand navigation, and then click "delete' next to the one you want to get rid of. You get the choice of trashing all associated mail, adding it into your inbox, or canceling the deletion.

When you need to replenish your supply, you can go to ProtectionPack.net and add in as many as you need, up to a total of 10 addresses. In the next release of Web Mail, you'll be able to replenish your supply right from within Web Mail itself. Watch John's Web Mail blog for more on that release, scheduled to come out soon.

While I'm on the subject, John has added a couple of neat new features to the Web Mail blog -- a sortable list of all comments, and a new interface for searching on a page. John's blog is a really useful way to research an issue and provide your suggestions, questions, and feedback about Web Mail.

Update: Here's a list of EarthLink Knowledge Base articles that cover the basics in greater detail:

Help From The Buyinghelp Tag
Posted on December 11, 2006 at 1:50 PM in round-ups

I'm starting to see those catalogs show up that say "Guaranteed delivery if you order by December XX!" and that's usually my signal to start getting serious about getting the last few gifts figured out. I'm raiding the myFavorites buyinghelp tag yet again to offer a little assistance:

  • As far as finding a super-low price, Chris at Voodoo Ventures compared shopping engines and found along the way that he likes Jellyfish.com best. There's also Boddit.com, which aggregates some of the better-known deal sites.
  • If you're looking for a digital camera, BoingBoing and Lifehacker suggested that you can use Flickr's camera statistics to figure out what's most popular and thus probably a solid choice. David Pogue did an experiment on consumer cameras and found that resolution beyond 5 megapixels for printing just doesn't matter.
  • Don't forget about Etsy.com for a wide variety of handmade stuff.
  • Thanks to the crafting movement and how-to blogs, never has it been easier (says me) to make your own stuff for super-cheap. And it's not too late to do it and mail things off in time for your holiday of choice. Peruse instructables and the Craft blog for ideas (like how to grow your own loofah).

Web Mail Hosting Email Concerns Via Slashdot
Posted on December 8, 2006 at 11:58 AM in @earthlink

Last Friday, Robert X. Cringely wrote about a problem he and a friend had with EarthLink Web Hosting e-mail. Zonk at Slashdot picked it up today as well. I spoke to Stephen Currie from the Communication Applications team this morning and he provided some more context on the issue:

I wanted to respond to the thread about EarthLink Web Hosting Email and provide some more information.

In October, we did reach a capacity issue on our Web Hosting mail farm that was largely triggered by a sudden and unexpected surge in spam. For a short period of time, this affected email deliverability for some of our Web Hosting customers. We immediately took steps to address the problem. We added more capacity to the mail farm and also migrated hosting mailboxes to an improved mail infrastructure. This resolved the issue. An added benefit of these mailboxes being moved to this new platform is that our web hosting customers now have access to web mail and new anti-spam tools. We have continued to monitor the situation and improve the capacity to ensure ongoing deliverabilty for our hosting customers.

Stephen Currie
Director of Product Management, Communication Applications EarthLink

How To Add A Custom Ringtone To A Helio Kickflip
Posted on December 6, 2006 at 4:45 PM in how-to

A while back when I tried out the Helio Media Mover and PC Sync software, I offered to write a how-to about adding your own rings to the Helio Kickflip. This weekend I noticed that it's a perenially popular topic on cellphone message board Howard Forums. The regulars over there got it all figured out, and I just want to write it up for you in a clear, step-by-step sorta way. It's a few months overdue now, but hopefully still helpful.

The essential components are:

  • Your Kickflip, USB connection, and WIndows XP computer
  • VKSync3000 from Helio.
  • An MMF converter tool, like Media Audio Cutter (there are a bunch more to choose from here, but I used Media Audio Cutter for the how-to)

Read on for the instructions.

Read More Continue reading "How To Add A Custom Ringtone To A Helio Kickflip"
Consider These Blogs
Posted on December 5, 2006 at 4:02 PM in thoughts

I've seen this in a few places now and wanted to make sure you all have seen it as well. It's a list of some lesser-known but really good blogs. There are more suggestions in the comments there, and if you have any additional hidden gems to suggest, feel free to slide them over in the comments below.

Or if you're completely full up and overflowing with feeds and articles, Khoi Vinh of Subtraction (mentioned in that list) empathizes with you. He's hit information overload but doesn't feel right pruning his feed list either.

I've found that I really don't visit friends' blogs much any more except through Reader, and had to tell a friend recently that unless he added RSS capabilities to his blog, I probably won't get to look at it very much. I'm happy with that as a system, and this is the first friend I've come across who has a blog but doesn't have it available via RSS. I'm hoping he caves in before I do.

We Hate Clutter Too
Posted on December 4, 2006 at 1:01 PM in @earthlink

I'm thrilled that so many of you shared your thoughts about our new myEarthLink start page development project. The MyEarthLink team has been following the conversation on the original Earthling entry about what should live on a start page, and over the weekend Senior Product Manager Tom Harris sat down with all of it to think it through and provide some of his own thoughts about your comments. He wrote up the entry below:

A hearty thank you to everyone who took the time to make suggestions for the new myEarthLink. Building a personal start page is tricky business, to say the least. We aren't simply building one landing page -- we're collaborating with a wide range of people to build millions of individual pages. A personal start page should be, after all, personal, which means every user gets to finish the job we started. Input from you, our collaborators and potential collaborators, is invaluable.

Before digging into what you would like to see on a portal, many of you cleared the air with what you didn't want to see. Heading up the enemies list: clutter and advertising.

Rick said, "you should remove all of the clutter on the page, such as the 'special offers' that appear in many of the boxes."

Tracy observed, "in general, I find portals to be too crowded and cluttered for my taste."

Lance succinctly requested "de-NASCARification."

Mike H. asked us to hold the "tattoos and dancing ads."

Jon Stephens hit the mark with his comment that "a clean design is much more valuable than clever or cute."

As we've taken the new start page through different iterations, clutter has been enemy #1 for us as well. Of course, one man's clutter might be another man's essential feature. We don't want to simply strip the page down to the bare minimum. While we are cutting out some features, our approach to de-cluttering is really centered around improving organization. For example, essential links and search-based tools will all be together. They'll be easy to find when that's what you want and easy to ignore when that's not want you want.

Our thinking here is that you don't toss out many tools completely when you're de-cluttering your workbench. Rethinking where everything goes solves most of the problems.

Read More Continue reading "We Hate Clutter Too"
A Fair Bit Of Heh
Posted on December 1, 2006 at 1:01 PM in round-ups

  • Make A Tiny Star Wars Model - The Craft blog offers instructions on how to make a tiny X-Wing Fighter out of Paris Metro tickets. I'd love to gather in one place all of the rare souls who currently have in their possession (a)a bone folder, (b)more than one used Paris Metro ticket, and (c)enough nerdiness to admire the fine lines of the X-Wing. For the uninitiated, a bone folder is a tool made out of bone used to make precise folds in paper and other materials. More useful than it sounds if you're into crafting or fold invitations for a living.

  • Helsinki Complaints Choir [via Why Oh Why]. "Finnish artists Tellervo Kalleinen and Oliver Kochta-Kalleinen collected the pet peeves and angst-ridden pleas of people in Helsinki and then composed this choral work around the list of complaints." It's beautiful.

  • Console Screens Of Death - Here's what the Next Generation video game consoles look like at their most private, embarassing moments.

  • Rumsfeld Resignation Represented In Mac OS Dock - This is geeky, late to the game, and already propagated on BoingBoing(what isn't?), but it's a heh to anyone who knows their way around the Mac OS X Dock.

  • Souvenirs Flickr Set [via Tom] - Don't think about it too much -- it'll hurt your head. This photographer took pictures of tiny souvenirs and used perspective and amazing framing to make them look like the actual things they represent. Just take a look.

  • True Realism In NextGen Video Games - WayIPlay.com explains how lifelike games on the new consoles really are.

iPod Dock Shopping Tip From The EarthLink Water Cooler
Posted on December 1, 2006 at 10:43 AM in thoughts

Making the rounds via e-mail this morning is a tip on an inexpensive iPod dock at Office Depot, and I wanted to share:

Office Depot currently has it for $6.14 plus shipping.

Apparently it usually sells for a lot more.

Note that I have no other information about this offer and can't vouch for how long it will stay active or even if Office Depot will honor it. So far I've heard from several people who have placed orders and received shipping confirmations. Your mileage may vary.

Thanks to EarthLinker Chad Elkins for the tip!

Update: Opinions in the user comments on Slickdeals.net are varied, both about the quality of the dock and the degree of bargain involved.

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