Earthling

Note: The below is an archived entry from Earthling, formerly EarthLink's official blog. The blog itself has been decommissioned and is no longer updated, and comments are trackbacks are no longer accepted.

I've been playing Scrabble with friends via the Facebook-embedded application Scrabulous, and when I went to play my turn today, I got the message below:

I have to award Scrabulous a best for this straightforward, honest, clear communication to their users. It lets us know that actual human beings build the application (which further endears us to it), that their code upgrade took some unexpected turns as new releases sometimes do, that they're open to help from the outside world to get things going quicker, and that they're taking some more time to get things right. Here's to hoping they get it all figured out quickly and with a minimum of pain.