Cell Phones: The Risks You Should Know About

Risks of cell phones

These days, most of us can’t live without our cell phone. However, it can be dangerous to be attached to a device without knowing how it can be hacked. Some security concerns include dangerous app downloads and changes to default settings.

iPhones: WhileApple is known for tight security measures and therefore safer security measures on its cell phones, some users may be tempted to jailbreak their iPhones to get around restrictions. Jailbreaking is not recommended because it invalidates iPhone’s warranty, renders Apple’s security measures useless, can cause crashing and instability, and may even “brick” or freeze the phone.

Androids: To offer more freedom, Google allows users to download cell phone apps from outside the Play Store. But this opens users to risk, as attackers can try to distribute malicious apps.

  • Avoid apps from outside the Play Store
  • Scan apps outside the Play Store for malware before installing
  • Enable the “Verify Applications” setting to regularly scan for malicious apps (even apps from the Play Store)
  • Be suspicious of apps that ask for excess permissions

Troubleshooting tips for your DSL Internet connection

We’re always concerned when our customers can’t get the most out of the internet.   As a result of our continuous monitoring, and information that we’ve received from those customers who have reached out to us, we have been able to quickly isolate and address the most common issues that affect performance and connectivity.   We believe that there are no widespread issues on our end at this time but we want to provide some troubleshooting steps that we think may be helpful for our customers who frequently experience connectivity issues.

  1. To make your internet connection as consistent and secure as possible, please follow the steps outlined in the links for Windows Users and for Mac Users
  2. It is critical that all WiFi connections are password protected. This prevents unwanted users from accessing your home network, impacting performance, connectivity and possibly your personal information.
  3. All computers should be protected with anti-virus software (yes, even Macs). There are many free programs available and also those for purchase. EarthLink offers Symantec’s Norton product line for a modest monthly fee, but we mostly want you to know that your computer needs to be protected.  Viruses not only can compromise your computer, but they often can result in poor performance or an inability to get to the internet.
  4. Whatever issue may be impacting your connection, we don’t want you to feel like you’re alone.  If you would like one of our technicians to reach out to you directly, please send us a private message with your account information and your best contact number and we’d be happy to troubleshoot with you.

EarthLink Position on Heartbleed Bug on Consumer Systems

heartbleed

The Heartbleed bug is a recent vulnerability that has been circulating news articles this week.  EarthLink has validated that we are not using any impacted versions of OpenSSL in our consumer systems like webmail.earthlink.netmyaccount.earthlink.net andmy.earthlink.net.

Please keep in mind that using the same email and password combination for multiple sites can pose a risk if any one of those sites is compromised. We strongly suggest that you choose a unique password for your EarthLink email address that you do not use on any other websites. This will greatly improve the security of your EarthLink account, and thank you for being a customer of EarthLink.

Apple’s New iOS 7 – Big Success, Big Headaches

Plus, some tips to help EarthLink members make the transition to iOS 7

Apple iOS 7  new for iPhones and iPadsLast Wednesday Apple released a new version of its iOS operating system, iOS 7, that runs iPhones, iPads and iPods.

According to an article headline today on LATimes.com the launch of iOS 7 was “so massive it almost broke the Internet.” Hyperbole aside, it really was huge.

IT departments at many companies struggled to maintain the performance of their systems due to the significant spikes in Internet traffic going to Apple.com as employees rushed to update their iPhones and iPads.

Individual users struggled too.

If you tried to download iOS right away, you likely experienced some of the issues I did: conflicting reports about the download being available, then not available. Unexpected error messages. Verrrrrrrrrry long download times.

I guess that’s to be expected when 200 million devices download a single update, which is the number of downloads Apple confirmed on Monday.

So, was it worth it? If you’ve downloaded iOS 7, you can tell us by leaving a comment below.

I’m personally enjoying it on my iPad. Looks good. Works well. The only problem is now I have to work a little harder to pry my iPad out of the hands of my kids.

Here’s a helpful list of 15 tricks to help you transition to iOS 7 from Forbes.com.

And here are some links related to iPhones and iPads and EarthLink services:

We also offered perspectives on the recent Apple release news on our business-focused IT Insights blog: