EarthLink Position on Heartbleed Bug on Consumer Systems

heartbleed

The Heartbleed bug is a recent vulnerability that has been circulating news articles this week.  EarthLink has validated that we are not using any impacted versions of OpenSSL in our consumer systems like webmail.earthlink.netmyaccount.earthlink.net andmy.earthlink.net.

Please keep in mind that using the same email and password combination for multiple sites can pose a risk if any one of those sites is compromised. We strongly suggest that you choose a unique password for your EarthLink email address that you do not use on any other websites. This will greatly improve the security of your EarthLink account, and thank you for being a customer of EarthLink.

Apple’s New iOS 7 – Big Success, Big Headaches

Plus, some tips to help EarthLink members make the transition to iOS 7

Apple iOS 7  new for iPhones and iPadsLast Wednesday Apple released a new version of its iOS operating system, iOS 7, that runs iPhones, iPads and iPods.

According to an article headline today on LATimes.com the launch of iOS 7 was “so massive it almost broke the Internet.” Hyperbole aside, it really was huge.

IT departments at many companies struggled to maintain the performance of their systems due to the significant spikes in Internet traffic going to Apple.com as employees rushed to update their iPhones and iPads.

Individual users struggled too.

If you tried to download iOS right away, you likely experienced some of the issues I did: conflicting reports about the download being available, then not available. Unexpected error messages. Verrrrrrrrrry long download times.

I guess that’s to be expected when 200 million devices download a single update, which is the number of downloads Apple confirmed on Monday.

So, was it worth it? If you’ve downloaded iOS 7, you can tell us by leaving a comment below.

I’m personally enjoying it on my iPad. Looks good. Works well. The only problem is now I have to work a little harder to pry my iPad out of the hands of my kids.

Here’s a helpful list of 15 tricks to help you transition to iOS 7 from Forbes.com.

And here are some links related to iPhones and iPads and EarthLink services:

We also offered perspectives on the recent Apple release news on our business-focused IT Insights blog:

Network Outages & Your Smartphone

If you’re at home and can’t connect to the Internet, what you want most is really very simple: you want your problem to go away so you can get online.

But it’s also good to know what the problem is. Especially if the problem is a network outage.

What’s a network outage?

Network outages are when there is a problem affecting many people, using a particular type of Internet service, in a defined area. In other words, it’s when the problem you’re having is not just you.

And that’s good to know that right away, because then you won’t waste time trying to fix your computer or troubleshoot your connection problem or even waste your time calling us for support.

So you should remember our Outage Alerts page within the EarthLink Support Center.

And more than just remember it, you should bookmark it.  On your smartphone.

Your smartphone is the best place to bookmark the Outage Alerts page because if you can’t get online at home using your DSL, Cable or Dial-Up Internet access and you want to check the outage page … you won’t be able to check the Outage page … because you can’t get online to do so. It’s an unfortunate catch 22, unless you have another way to get online.

But now your smartphone can come to the rescue.

So, right now, you should open your smartphone’s browser (it might just say Internet on your phone) and enter this web address: 

When the page opens, bookmark it, add it to your favorites, star it, etc. – save it for easy access later however your smartphone browser lets you.

Internet access outages, network outage alerts

The Outage Alerts page is a simple list of our services – Dialup, Cable, DSL, Voice, Web Hosting, Email and EarthLink 4G – and a column showing the current status of the service. Most of the time, as is the case right now, you’ll see All Clear listed for all our services (as you can see in the screenshot above), meaning there are no known network outages.

If there is a known network outage, you’ll see the outage listed in the Status column. You can check back with your smartphone and see when the outage is fixed, and then connect with your home Internet access.

If you see All Clear and you are still unable to connect to the Internet, then the problem is likely something on your end.

We’ve done some previous connection troubleshooting blog posts that can be very helpful and save you time (and aggravation) getting the problem fixed. Most of the time, very quick and easy solutions work to get you back online.

Depending on your access type, try these top 10 dial-up connection solutions, these cable Internet access troubleshooting tips,  these tips for fixing DSL connection problems, and these Wi-Fi home networking troubleshooting tips .

We hope you never need this information. But it’s best to be prepared. Just in case.

How to Add Your Local TV Listings to myEarthLink

myEarthLink with TV listingsWhat’s on TV? Just check myEarthLink.

Yes, most paid TV services, whether cable or satellite, have channel guides built in. But there are a lot of times that it’s helpful and convenient to see what’s coming up without turning on the TV (especially if you want to plan your night’s viewing before you leave work).

So many EarthLink Internet access customers like to add local TV listings to their myEarthLink Start Page. It’s a very simple one-time setup. Here’s all you need to do to get more out of your TV viewing:

  1. Go to your Start Page at http://my.earthlink.net/ and sign in if you aren’t already signed in.
  2. Scroll down to the TV Listings section (since pages are custom, it can be in many different places). If you don’t see TV Listings at all, you may need to add it (look for the Add a Feature section, click TV Listings and then the Add button).
  3. Click Go to your local TV listings.
  4. Enter your zip code.
  5. Click on your TV provider type: Cable, Satellite or Antenna (FiOS, U-verse and other fiber-based TV providers are listed under Cable).
  6. Click on your television provider.
  7. You should now see current local listings provided by TotalTV.
  8. Click the categories shown under the blue bar to show All listings or only Movies, Sports, Family programming or News.
  9. Use the drop-down menus on the right to select a different time of day (you’ll see two hours of programming displayed starting at the time you select) or a different day.
  10. Click on any of the listings to get more information about the show: an overview, cast and photos.

That’s all you need to do to set up your local TV listings. Next time you’re on your Start Page, simply click the local TV listings link to see what’s on. Happy viewing!