If you’re at home and can’t connect to the Internet, what you want most is really very simple: you want your problem to go away so you can get online.
But it’s also good to know what the problem is. Especially if the problem is a network outage.
What’s a network outage?
Network outages are when there is a problem affecting many people, using a particular type of Internet service, in a defined area. In other words, it’s when the problem you’re having is not just you.
And that’s good to know that right away, because then you won’t waste time trying to fix your computer or troubleshoot your connection problem or even waste your time calling us for support.
So you should remember our Outage Alerts page within the EarthLink Support Center.
And more than just remember it, you should bookmark it. On your smartphone.
Your smartphone is the best place to bookmark the Outage Alerts page because if you can’t get online at home using your DSL, Cable or Dial-Up Internet access and you want to check the outage page … you won’t be able to check the Outage page … because you can’t get online to do so. It’s an unfortunate catch 22, unless you have another way to get online.
But now your smartphone can come to the rescue.
So, right now, you should open your smartphone’s browser (it might just say Internet on your phone) and enter this web address:
When the page opens, bookmark it, add it to your favorites, star it, etc. – save it for easy access later however your smartphone browser lets you.
The Outage Alerts page is a simple list of our services – Dialup, Cable, DSL, Voice, Web Hosting, Email and EarthLink 4G – and a column showing the current status of the service. Most of the time, as is the case right now, you’ll see All Clear listed for all our services (as you can see in the screenshot above), meaning there are no known network outages.
If there is a known network outage, you’ll see the outage listed in the Status column. You can check back with your smartphone and see when the outage is fixed, and then connect with your home Internet access.
If you see All Clear and you are still unable to connect to the Internet, then the problem is likely something on your end.
We’ve done some previous connection troubleshooting blog posts that can be very helpful and save you time (and aggravation) getting the problem fixed. Most of the time, very quick and easy solutions work to get you back online.
Depending on your access type, try these top 10 dial-up connection solutions, these cable Internet access troubleshooting tips, these tips for fixing DSL connection problems, and these Wi-Fi home networking troubleshooting tips .
We hope you never need this information. But it’s best to be prepared. Just in case.