Network Outages & Your Smartphone

If you’re at home and can’t connect to the Internet, what you want most is really very simple: you want your problem to go away so you can get online.

But it’s also good to know what the problem is. Especially if the problem is a network outage.

What’s a network outage?

Network outages are when there is a problem affecting many people, using a particular type of Internet service, in a defined area. In other words, it’s when the problem you’re having is not just you.

And that’s good to know that right away, because then you won’t waste time trying to fix your computer or troubleshoot your connection problem or even waste your time calling us for support.

So you should remember our Outage Alerts page within the EarthLink Support Center.

And more than just remember it, you should bookmark it.  On your smartphone.

Your smartphone is the best place to bookmark the Outage Alerts page because if you can’t get online at home using your DSL, Cable or Dial-Up Internet access and you want to check the outage page … you won’t be able to check the Outage page … because you can’t get online to do so. It’s an unfortunate catch 22, unless you have another way to get online.

But now your smartphone can come to the rescue.

So, right now, you should open your smartphone’s browser (it might just say Internet on your phone) and enter this web address: 

When the page opens, bookmark it, add it to your favorites, star it, etc. – save it for easy access later however your smartphone browser lets you.

Internet access outages, network outage alerts

The Outage Alerts page is a simple list of our services – Dialup, Cable, DSL, Voice, Web Hosting, Email and EarthLink 4G – and a column showing the current status of the service. Most of the time, as is the case right now, you’ll see All Clear listed for all our services (as you can see in the screenshot above), meaning there are no known network outages.

If there is a known network outage, you’ll see the outage listed in the Status column. You can check back with your smartphone and see when the outage is fixed, and then connect with your home Internet access.

If you see All Clear and you are still unable to connect to the Internet, then the problem is likely something on your end.

We’ve done some previous connection troubleshooting blog posts that can be very helpful and save you time (and aggravation) getting the problem fixed. Most of the time, very quick and easy solutions work to get you back online.

Depending on your access type, try these top 10 dial-up connection solutions, these cable Internet access troubleshooting tips,  these tips for fixing DSL connection problems, and these Wi-Fi home networking troubleshooting tips .

We hope you never need this information. But it’s best to be prepared. Just in case.

How to Add Your Local TV Listings to myEarthLink

myEarthLink with TV listingsWhat’s on TV? Just check myEarthLink.

Yes, most paid TV services, whether cable or satellite, have channel guides built in. But there are a lot of times that it’s helpful and convenient to see what’s coming up without turning on the TV (especially if you want to plan your night’s viewing before you leave work).

So many EarthLink Internet access customers like to add local TV listings to their myEarthLink Start Page. It’s a very simple one-time setup. Here’s all you need to do to get more out of your TV viewing:

  1. Go to your Start Page at http://my.earthlink.net/ and sign in if you aren’t already signed in.
  2. Scroll down to the TV Listings section (since pages are custom, it can be in many different places). If you don’t see TV Listings at all, you may need to add it (look for the Add a Feature section, click TV Listings and then the Add button).
  3. Click Go to your local TV listings.
  4. Enter your zip code.
  5. Click on your TV provider type: Cable, Satellite or Antenna (FiOS, U-verse and other fiber-based TV providers are listed under Cable).
  6. Click on your television provider.
  7. You should now see current local listings provided by TotalTV.
  8. Click the categories shown under the blue bar to show All listings or only Movies, Sports, Family programming or News.
  9. Use the drop-down menus on the right to select a different time of day (you’ll see two hours of programming displayed starting at the time you select) or a different day.
  10. Click on any of the listings to get more information about the show: an overview, cast and photos.

That’s all you need to do to set up your local TV listings. Next time you’re on your Start Page, simply click the local TV listings link to see what’s on. Happy viewing!

Add Your Favorite Movie Theaters to myEarthLink

If you’re an EarthLink Internet access customer, you may already know what a good choice myEarthLink.net is a to start all your surfing: because it has a great mix of relevant content that can be personalized based on your location and your interests.

We’ve written in that past about how to personalize your myEarthLink page in general, moving features up or down, deleting or adding features, and more.

We’ve also looked more closely at how to check your email on myEarthLink.

myEarthLink-my-favorite-theaters-moviesToday we’ll focus on movies and show you how easy it is to add your favorite movie theaters, so you can keep up on all those summer blockbusters heading your way. It will not only give you easy access to movie showtimes at your favorite local theaters, but also let you see trailers, get movie information, and in many cases buy tickets.

Here’s how to do it:

  1. Go to your Start Page at http://my.earthlink.net and sign in if you aren’t already signed in.
  2. Scroll down to the My Favorite Theaters section (since pages are custom, it can be in many different places). If you don’t see this feature at all, you may need to add it to your page (look for the Add a Feature section, click My Favorite Theaters and then the Add button).
  3. Click the edit link on the My Favorite Theaters feature bar.
  4. Enter your zip code or a city and state.
  5. Click the Go button.
  6. You’ll see a list of the theaters closest to the location you entered. Click on your favorite theaters and click the Add button. You can add up to 5 favorites. (Factors you may want to consider if you have lots of choices: how close the theater is, how easy it is to park, whether there’s public transportation, how many screens, and how comfortable the theater is.)
  7. Use the arrow buttons to move your choices into your preferred order.
  8. Click Save Changes when you are done. (You can always go back and delete a choice, change the order or add a new favorite.)
  9. Now on your Start Page you should see the theaters you chose listed under My Favorite Theaters. If the times aren’t displayed, simply click the display showtimes link. If times are displayed and you want to save space on your page until you’re in movie mode, click hide showtimes.
  10. Click on any movie link to get more information about the film, such as Rating, Running Time, Stars, Director, reviews, and more.
  11. Click on any Play Trailer button to watch the official movie preview (you can watch with Windows Media player or Quicktime).
  12. Click on specific showtimes to buy tickets online (online ticketing is not available for all theaters).

We hope you enjoy some good movies this summer!

New Facebook Search – Time to Check Your Privacy Settings?

Way back in January, we posted about Facebook’s announcement of a coming new search engine they were calling Graph Search.

Well, it’s finally here.

Click here to see Facebook’s official Introduction to Graph Search. It’s a nice-looking overview, and if for some reason the new search isn’t active on your Facebook page yet, you can click the Try Graph Search button at the bottom of the page to activate it.

Privacy Shortcut menu on Facebook

But before you go play around with Facebook’s new Graph Search engine, you might first want to review your own Facebook presence and change some of your privacy settings.

Why? Because the new Facebook search indexes your public posts, your likes, your photos, all your interests and other data you’ve shared on Facebook – and it makes all your information as easy as possible for everyone else on Facebook to find.

So, if you don’t want your boss, your ex-wife, your neighbor, or anyone else – even if they are not your friends – to have access to all your Facebook information, you should take some time to review your Facebook account and your privacy settings. Here’s how to do it:

Reviewing & Changing Your Facebook Privacy Settings

  1. Sign in to Facebook.
  2. ClicFacebook Privacy Shortcut iconk the lock icon at the top of your page (show to the right) to open your Privacy Shortcuts menu (shown above).
  3. Click Who can see my stuff? to open some privacy options.
  4. Click the first option if you want to change who can see your future posts (Friends, Close Friends, Public, etc.).
  5. Click the next Privacy Shortcut option (Use Activity Log) if you want to go back and review the visibility of all of your past Facebook activity (old posts, comments, photos, likes, etc.). This is where you can make individual changes and delete items you don’t want to show up in future searches. Click the pencil icon to “unlike” previous likes (of photos, posts, businesses, etc.) or to delete posts and photos, or change the timeline status of previous posts. Click the people icon next to any post for which you want to change the audience, for example, from Public to Friends. On the left side of this Activity Log page you can also click Photos to manage who can see photos you’ve uploaded or been tagged in. If you don’t want people to find photos of you that your friends have tagged, you can untag yourself.
  6. The next option in your Privacy Shortcuts is called View As. Click that link if you want to see what other people see on your timeline. You can see what your Facebook page looks like to the Public (people you don’t know) or specific people.
  7. To change who can see what on your page, click the Update Info button on your Cover image (you can also click the About link). You can then go section by section down your page to specify who gets to see this information. Below your personal information, you’ll see sections like Music, Movies, Books, etc. Click the pencil icon to hide any of these sections or to change your privacy settings for the section. Your choices here will affect what of yours comes up in other people’s Graph Searches, like People who like Comic Books.
  8. If you want to quickly limit who can see all of your past posts, rather than change the settings one by one on the Activity Log page, click the gear icon in the upper right and choose Privacy Settings from the menu. On this Privacy Settings and Tools page, click the Limit Past Posts link if you want to change all the past content that you’ve shared to the Friends setting. Your Activity Log lets do this for individual posts, which gives you more control, but it takes more time. This option lets you do it all in one click (really two, since they warn you and make you click again).

Facebook has some handy videos and other information explaining some of these search privacy issues.