4 Simple Ways to Spot Spam!

Email helps us keep in touch with friends, communicate quickly with coworkers, and receive messaging from businesses we interact with (like banks, service providers, and even coupon services!).  We share our email address with people and companies we trust, and as a result, our instinct is to trust every message that hits our inbox.

But the sad reality is that, much like our physical mailing addresses, entities we do not provide our info to can send things to us…and these emails can sometimes be malicious.  These emails are called “phishing,” “scam” or simply “spam” emails, and should be reported (“mark as spam” in your email inbox, deleted/ignored, and/or reported directly to your email provider…NEVER respond).

Here are 4 simple ways to spot a scam email:

1) There are misspellings.  Unless the email is from a friend (and there are no links to click on), this message is probably a hastily-put-together spam email.

2) The email asks for personal info.  No reputable company will EVER ask you to reply to an email with personal information.  They will refer you to their legitimate website.

3) There are links in the email that aren’t what they promise to be.  If you get an email from a bank, and the link sends you to a website that LOOKS like your bank, but the URL (the web address in the navigation bar…for example, “www.google.com” is the URL for google”) is not ACTUALLY for your bank, the email is 100% spam.  Do not enter your personal info.

TIP: To be SURE, even if you do receive legitimate emails from your bank (or any entity you log into), don’t click the email links.  Instead, visit the website on your own to make sure you’re always visiting the right website.

4) There is an attachment.  Do not open attachments that aren’t (a) from people on your contact list who have told you an attachment was coming, and (b) attachments containing info that YOU requested from a business.

TIP: Make sure the customer service person sending you the attachment has an email address “example@thewebsiteyouexpect.com”

Web Mail 6.2.14 Released on 4/14

You may have noticed the new “What’s New” button on the right side of the toolbar.
We’ll use that page to describe new features and tell you how to use them. Currently it describes the font preference setting that was new in the last release.
This release also included two important bug fixes:

  • The error that was occuring when deleting the last message in a folder, is fixed.
  • We fixed a cause of lost sessions where you would be returned to the login page during an active session, or get an error “due to inactivity”.

Web Mail 6.2.11 Released Today

This release fixes a few bugs reported by users, and also adds a much-requested enhancement.

  • You can now save your desired font settings to compose messages, including font name, size, color, and italic/bold/underline. There are two ways to save your preference. When composing a message just set the font the way you want it and click the Save icon on the far right of the toolbar (looks like a disk icon). You can also go to Preferences / Sending & Replying, under the New Message Editor Settings.
    After saving, all new messages and replies will be in the style you saved, by default. You can still edit in-line using the toolbar to modify the saved style for any particular message.

Bug Fixes

  • Fixed 500 Server Error when attempting to log out.
  • Fixed cursor not appearing in To field by default on some browsers.
  • Fixed Chrome browser opening new tabs for all links.
  • Fixed Anonymous Email link not appearing in Preferences for some users.
  • Fixed a highlight format problem in compose with Firefox.

Please let us know if anything isn’t working right.

Email outage Thursday Nov. 18

Beginning around noon ET on Thursday, email services were not available for most users for about an hour. Access to email was restored around 1PM. However, incoming email was still delayed for several hours for most of the afternoon. All pending email was eventually delivered sometime Thursday evening. We apologize for the inconvenience and the delays. Everything should be working properly now.