In the latest maintenance release of Web Mail, which went live on 9/13, one of the significant issues we fixed is the longstanding timezone issue that affected some users. A small number of users would sometimes have the wrong timezone displayed in Web Mail and also stamped on outgoing messages. It would always be ET (GMT-5) even when they were in another timezone. This should be fixed now.
Please let me know if you encounter a problem with this again.
About 3 weeks ago when a new Safari version was released, users of that browser become unable to use some Address Book features and unable to view the Address Book page in Web Mail. This problem was fixed yesterday. Let us know if you have any more trouble.
Last night we fixed the problem where certain domains could not view their mailbox using Mobile Email on their mobile device. These included ix.netcom.com and a few other non-earthlink domains used by our customers. Users reported that when they log in, their messages were not shown. If you log in with those accounts now, the mailbox contents will appear the same as seen in regular Web Mail.
This problem was discovered due to feedback here. Please continue to report any problems.
Other than that we haven’t seen any major problems with the launch, so in a week or so our monthly eLink newsletter will mention Mobile Email and encourage all users to try it.
We have now quietly released the Mobile Email web site for mobile devices and it is live and can be used. We just haven’t begun promoting it yet while we work out the kinks. Readers of this blog can be among the first to try it out.
If you use a mobile phone browser you can navigate to
This is a mini-version of Web Mail formated for mobile devices. It allows you to read, reply to, and send emails, but does not have the more advanced features of Web Mail.
In a couple weeks we will be putting a link in Web Mail to further instructions, including how to use the native POP software that is present on many mobile phones. So there are two ways to get your email on your phone.
Look for more information on this soon.