Update on the new Web Mail interface

We’ve been gradually turning on the Web Mail 6.0 interface for a few thousand users at at time and soliciting feedback so that we can fix any problems before rolling it out 100%. We’ll be doing one or two more test batches and then hopefully turn it on for everyone with in the next 3-4 weeks. I previously posted more information about the new interface changes here.
Here’s a live screenshot:
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If you want to be in the next batch of users who get to try it first, let me know here and I’ll put you on the list. During this period we have a link that allows you to opt back out if you have trouble.

Web Mail 6.0 is near!

Finally we’re getting close to releasing the new and improved Web Mail interface, and some very nice new features based on your feedback.
Here’s a sneak peek (click image to view full size):

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I’ll be providing more details about which new features get included in the first round when we get close to the release date. The obvious change is a much more usable layout, with tasks on a toolbar at the top and a re-organized folder tree. There will be some other goodies too, so stay tuned. Some of what might be included is listed in this older post, when 6.0 was just a concept. We’ve refined it a bit since then.

The Web Mail Survey Results

Thanks to everyone who participated in our recent survey.
I received thousands of responses, and statistically the sample size indicates a 99% confidence level that the quantitative responses (multiple choice) fall within +/- 2.5% of the mean for the entire Web Mail user population. That means the answers should fairly represent most users. There was also great participation in the open-ended questions, where you could describe what you need or would like to see in Web Mail. I added all those answers up too (thousands of open-ended answers and I read every single one) and there were a lot of repeated themes that I’ll summarize and rank.
As promised, I’m publishing the full results here. We’re still digesting all the information internally and formulating plans to try and better meet the top needs of our users. But you can count on a lot of this information leading to specific solutions.
The survey gathered 3 sets of useful data:

  • Web Mail usage by tenure, frequency, connection type, browser, and OS.
  • Web Mail satisfaction for reliability, speed, features, storage, and ease-of-use.
  • Unmet needs and desired improvements.

We asked 8 required multiple-choice questions for quantitative and ranking data, and 3 optional open-ended questions for additional data on user needs and problems. Here’s the results, and some comments summarizing what we learned:

Continue reading

Take the Web Mail Survey

UPDATE: the survey is now closed. Thanks to all who participated. We’ll publish a summary here soon.

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  We want you!

Your opinion is needed! I want to make sure we spend our time working on the things that are most important to you. Please participate in the Web Mail survey to let us know what you think. It’s only 10 questions, and you can complete it in less than five minutes.

Access the survey by clicking here.

When I have enough responses I’ll publish a summary here on the blog.