EarthLink TechCare, Fully-Managed Outsourced Help Desk Solution

This week, we officially launched EarthLink’s newest IT Service, EarthLink TechCare. A fully-managed and customizable outsourced help desk solution, EarthLink TechCare is scalable, enabling businesses to relieve their overburdened IT staff, refocus on more strategic initiatives and reduce operating expenses. Click to read the press release.

EarthLink TechCare is a valuable tool, empowering clients to achieve business objectives by expanding their IT capabilities without adding IT staff. We are such believers that we’ve deployed it here internally to support our EarthLink Business® sales teams. EarthLink TechCare provides real-time, live help desk support for all of our sales software applications and empowers our people with immediate answers.  

To deliver EarthLink Tech care, we leverage our IT Solutions Center in Amherst, NY. Staffed by more than 70 technical analysts and certified professionals with expertise in all areas of help desk support, these experts build customized solutions that can be fully integrated into a customer’s IT environment. 

EarthLink TechCare is a powerful tool that businesses can leverage to increase their productivity as well as relieve pressure on internal IT staff, typically saving up to 70% of the cost an in-house help desk service.

But don’t take our word for it. Industry analysts also praise outsourced help desk solutions.

“Businesses are under continual pressure to do more with the same budgets, and often lack the resources to keep up with the increased complexity and risk in the IT world. Outsourcing help desk functions has long been seen as a viable target for strategically distributing budget while potentially improving productivity and end user response times,” remarked Carl Brooks, infrastructure and cloud computing analyst, Tier1 Research, a division of 451 Research. “Providers that offer a professional, scalable solution are in a good position to attract customers that are feeling the pinch around IT staffing levels but still want to try and streamline rote support functions.”

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