EarthLink Hosted Voice: Profitability through Productivity

The EarthLink Hosted Voice product can help businesses of all shapes and sizes. We have helped the “mom and pop” store change the way they conduct their day-to-day, and we have improved the functionality of huge corporate entities with hundreds of locations. Every situation the EarthLink team comes across is different, but the result is always the same: increased communication productivity.

We have seen some of our customers have a huge increase in revenue because of the way our hosted voice product is applied to their day to day life. Sure it is important to always get your incoming phone calls, but what about the other pieces… Before we can fill in the gaps, we first have to identify where in the problems lie. Is there a certain time of day that we don’t have enough coverage? Are there certain employees that have a need for extended communication capabilities? How much business are we losing because of these (previously unnoticed) problems??

The EarthLink Hosted Voice product includes detailed call accountability at no additional cost. A network admin can pull the call statistics for an individual employee or the entire company, at any time. This information can then be sorted and displayed in charts and graphs which can be a powerful tool to give your executives an insight into their business performance.

We came across a pizza company that realized that they were missing out on business during Fridays and Saturdays because their antiquated phone system couldn’t handle the amount of incoming call flow during these high volume periods. After our solution engineers were able to evaluate their business we were able to come up with a solution that increased their profitability by 20% in the first month! We suggested that the owner higher a few people to take orders during those busy times. Those extra people received a  phone at their personal homes and they were able to handle the extra call flow by entering the additional orders on the website. Since the employees were remote and only needed to work limited hours this turned out to be a great solution which lead to increased profitability with only a minimal investment.

This is only one of the many customer integrations that our solutions engineers have created for our customers. Typically our suggestions don’t require any additional investment. Simply the correct programming of our feature rich solution will revolutionize your business. Our solution engineers would love the opportunity to evaluate your business in order to see if we can do the same for you. Visit EarthLink’s Hosted Voice customer resources page and contact us for a site evaluation today!

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