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July 25, 2006

New Feature: Check-out Divider

You may have seen this feature in an older incarnation, but it's worth pointing out the new version. The idea is simple: put a divider between articles that are new since your last visit and the older articles. EarthLink's blogger, Dave Coustan, said he thinks of this as the divider you use at a grocery check-out counter to separate your fresh halibut steaks from the next customer's frozen fish sticks.

Fig. 1: Check-out Divider
Image of checkout divider

It's easy to use. Simply read (or "check out") your new articles until you see the divider. Those are your "fresh" articles. Everything below the divider was there on your previous visit to Reader.

Fig. 2: Effective Use of the Divider
articleDividerHowTo.gif

We tried to keep it visually subtle so that your eyes wouldn't immediately jump to it, but distinctive enough for you to easily recognize once you did reach it.

July 24, 2006

New Feature: Freshness Indicators

Today we introduced a number of enhancements to myEarthLink Reader. I'm going to introduce each in a series of short blog entries.

Screenshot of Your Sources with colored indicators We've added freshness indicators to Your Sources. In the sidebar on your Reader page, there's an item called Your Sources that you can click to expand and see an alphabetical list of every source you're tracking. What you previously couldn't see was when each of these had updated.

Our freshness indicators provide at-a-glance cues to what sources have and have not updated recently. Here's the key:

Very Fresh: updated within the past 24 hours
Fresh: updated within the past week
OK: updated within the past month
Stale: more than one month old

We made the red and green indicators larger than the black and gray, since you're likely to be more interested in sources that have updated very recently or ones that have gone stale.

If you want more information, place your cursor over the indicator, and you'll get a tooltip showing the last time that source was updated. This is an easy way of keeping track of how fresh your news is and whether you might want to Manage Sources to remove those that haven't updated in a long time.

July 18, 2006

Health Tips for Your Sources

As much as a balanced breakfast, a healthy regimen of news reading can start your day off right. Here are two tips to help you consume 100% of your recommended daily allowance of news articles and blog posts in myEarthLink Reader:

Add to myReader Button

A great way to keep a steady influx of your interests flowing into myEarthLink Reader is to use the Add to my Reader toolbar button. I use this often to quickly add a news source to myReader from the web site I want to track. Using either the Mozilla Firefox or Apple Safari browser, I can easily tell when a web site has a feed I can add to myReader. These indicators appear:

Firefox: Firefox RSS icon   Safari: Safari RSS icon

Incidentally, the next version of Microsoft Internet Explorer will use the same orange icon as Firefox, which we at EarthLink are thrilled about, since it so nicely matches our color palette.

After adding the toolbar button to whichever browser you use, you're just a click away from adding a website to the sources you watch.

Manage Sources

I personally track between 150 and 200 sources at any given time in myReader. I use the Manage Sources page to weed out sources that are either stale or no longer interest me.

On the Manage Sources page, you can:

  • Edit the title and description of any source you subscribe to
  • Find out the last time each of your sources updated with a new article
  • Be alerted to sources that haven't updated in the past month, and therefore...
  • Remove sources you no longer want to track

Making it easy to add and remove sources based on your interests will keep your myReader experience fresh and relevant, with daily and even hourly updates of the things you want to see.

How do I....?

Want to find out if you have time for that extra cup of coffee before venturing out into traffic in the morning? Looking for the hottest deals on a digital camera? Getting traffic conditions and shopping deals are just a couple of the many highly useful things you can do with myReader, aside from keeping up with the latest news. Just check out the long list of Things You Can Do With RSS by Tim Yang.

July 14, 2006

Dave Winer Calls myEarthLink Reader "An Important Product"

myEarthLink Reader is getting attention among the tech savvy crowd today [1, 2, 3, 4, 5] and we're delighted and humbled that Dave Winer, the blogging & RSS pioneer and evangelist, has called Reader an important product. You should read Dave's post, because he nails the idea behind our approach:

Your software should [...] find the new stuff since the last time you looked and show you that first.

Dave has been espousing the benefits of his "River of News" concept for years, and I'll readily credit his views as having influenced the direction of myEarthLink Reader. I also wouldn't dream of saying ours is the first or only news reader to take this approach (in 2006, that would be very foolish). Dave's software over the years, from Radio UserLand to his current NewsRiver aggregator, has implemented this approach.

Without getting into the debate over whether there is a best way to read aggregated news, we feel there is an opportunity to provide a simplified experience for our customer base. During prototyping, some of us skeptics of the "river" approach found it a more comfortable way to read, even for the techies among us. Eventually we stopped using our Bloglines or NetNewsWire applications completely.

I'd like to respond to Dave's UI critique:

The user interface is not optimal. Make the page much longer and the text smaller. You’re not taking advantage of a key capability of the human brain, it scans very quickly as you scroll. I want all the new stories in an hour to fit on one page. Depend on the vertical scrollbar, and tighten up the display of each news item.

The headlines are set in a larger font to assist with scanning as you scroll down the page. The larger font helps the eye easily pick out the headlines. This tested well in our usability studies.

We'll be looking at ways to intelligently decide how much to put on your page. While Dave wants all new stories in the last hour, we have users that don't sit at a computer all day. They come home, log on to their EarthLink dial-up connection, and check their 5 feeds. If we showed them only new stories in the last hour, they'd see a blank page. Instead, we want to show them new articles since their last visit.

And I don’t need the list of feeds I subscribe to on the same page as the news. Reclaim the space, just link to the list of feeds. Cut the cord with the mail reader approach, it’s wrong, have the courage to go all the way, you won’t be sorry.

We're not a half-way mail reader. We're a river with tributaries.

What you see in the sidebar under Recently Updated is a list of only your sources that have updated since your last visit (and an article count). Think of it as a bird's eye view of your river of news. This accommodates the many users who, like Scoble, want to just read what Mike has to say on TechCrunch. At a glance you can see whether you're interested in any of the feeds that have updated since your last visit. No scrolling necessary!

July 13, 2006

Get To Know Recently Updated

Image of myReader sidebar Today, we're going to talk about Recently Updated.

We think Recently Updated is the most important section in your sidebar, because that's where myReader tells you what's new since your last visit. As we were building myEarthLink Reader, our team agreed that one of the things we disliked about other news reader applications was the concept of Read and Unread Articles. For some of us news junkies, missing a day would mean you could have 500 or more "unread articles"! Yuck.

Our idea for Recently Updated is that we'll show you a list of all your sources and how many articles have updated since your last visit, but you don't have to slog through them all. Just pick and choose from the list of sources if you're in a hurry, or scroll down the page and peruse the articles if you've got some time. After a while, these are no longer recent updates in your world, and so we don't highlight them.

Since myEarthLink Reader is a brand new application, we'll be tweaking and adjusting features like how we decide what is Recently Updated for you. Our goal is to make it the best way to track your online sources. You can help us improve by giving us your feedback.

July 5, 2006

Welcome to the myEarthLink Reader blog!

We're a bunch of enthusiastic product pros who have contributed to the launch of this latest addition to the myEarthLink suite of online applications.

MyReader is in "sneak preview" mode right now. We've launched to a small subset of myEarthLink users, and plan to ramp up over the next few weeks. We're also working on getting the blog all prettied up, so bear with us.

We hope you like it. We hope you'll check back frequently to stay up-to-date and learn about our plans to enhance myReader. And most importantly, we hope you'll freely give us your feedback. Yup, bring it on!