myEarthLink Portal Product Blog

At the end of last week, our development team deployed a fix to address the server error issues a lot of you have been seeing.

After some keen detective work, the team zeroed in on issues related to connections from the start page to our database. The database is where we store all your personal settings, such as favorite stocks and cities you're tracking with the weather alert feature. The fix involved clearing up bugs in how the start page pulls from this database.

After hitting the page and every feature again and again all week, we're very happy to stamp "fixed" on this issue. But please let us know if you do hit a server error. You can post on this blog, or email us.

We are addressing a separate issue with the email preview feature. You may see this message when you come to the start page:

In the meantime, if you run into this issue, you can usually fix the problem by clicking the "Edit" link at the top of the email preview feature.

Posted by at 12:21 PM | Permalink | Comments (6)

If you're using the new Preview start page regularly, you may have run into some error messages in the past few days.

When you go to preview.my.earthlink.net, the page may fail to load. Instead, you see a server error message, like this:

When the page does load, individual features on the page may fail to load. For example, when you click on the Stocks button in the alert dock, you might see this:

Our development team is working on the problem now, and we hope to have it corrected soon.

In the meantime, you can usually get the page and individual features working by reloading the page. Click the refresh button in your Web browser toolbar, or just type in "http://preview.my.earthlink.net"

I appreciate your patience as we work through these issues.

Posted by at 10:43 AM | Permalink | Comments (2)