How to Check Availability for EarthLink High Speed Internet Services

Let’s say you want to get high-speed Internet access at home, but you’re not sure what to get.

You know EarthLink has been a leading Internet service provider, or ISP, basically forever (19 years, to be more precise).

You probably have a friend or two who use and like our high-speed or dial-up Internet services.

So, you open your web browser and go to www.EarthLink.net.

high speed internet services - availability check

Now what?

Well, you could click High-Speed Internet in our site navigation to explore the product pages for our high-speed cable Internet, DSL Internet, Freestanding DSL (that’s DSL with no phone line required), and Satellite Internet.

But you might want to save yourself some time by confirming which of our high-speed Internet products are available where you live right from the homepage.

Simply fill out the very brief form in the box on the right-side of the page. It says Check Pricing & High Speed Availability. Here’s all you need to do:

  1. Enter your home phone number (or click the checkbox if you don’t’ have a home phone).
  2. Enter your street address (plus apartment number if you have one).
  3. Enter your zip code.
  4. Click the Show Me button.

After just a few seconds, you’ll see a page that shows you all the high-speed services and plans that you qualify for at your home. You’ll see pricing information as well.

If you know which high-speed Internet service you want, click the Buy link to go to checkout. Otherwise click a Learn More button to find out more about each available service.

Dial-Up Internet and Wireless 4G Internet

The availability check from the homepage that we just explained is primarily for our high-speed residential Internet services. But if both cable and DSL broadband are not available where you live, you will likely see EarthLink Dial-Up plans listed in the results. Dial-up access is available virtually everywhere in the U.S., as long as you have an active home phone line. If you decide to go with dial-up, you’ll also want to verify that one of our dial-up Internet access numbers is a local call for you. We have thousands of them, so that’s likely to be true, but it’s best to be 100% sure.

Also, keep in mind that our high-speed availability check is only for residential services. If you interested in wireless, mobile high-speed Internet access, check out our 4G Internet On-the-Go service. Click the See Coverage Map button to check availability of this service. You’ll see all cities listed with service, and you can enter an address or zip code to confirm more local availability.

Cable Internet – Troubleshooting Cable Modem Connection Issues

Cable Internet access is more than just extremely fast. It’s also an extremely reliable way to connect to the Internet.

But connection issues do occasionally come up. The good news? Often you can quickly and easily troubleshoot and resolve the issue by looking at the cable Internet modem lights.

So, if you ever have problems connecting to the Internet, take a look at the cable modem lights and follow these recommendations.

Cable Modem Connection Light is Out

  • If the light on the front of your cable modem that indicates your cable connection (it may be labeled StatusOnline or Cable) is out or blinking, you will be unable to connect to the Internet.
  • To re-establish your Internet connection, first make sure that the coaxial cable is firmly connected to the back of your modem.
  • If the cable is properly connected to your modem and the light is still out, try to reset the modem.
  • To reset your cable modem, press and hold the Reset button for five seconds. If your modem does not have a Reset button, you will need to power cycle (turn off, then on) your modem. See the complete steps for power cycling your modem below.

Cable Modem Power Light is Out

  • If your modem’s power light is off, make sure that the modem is securely plugged in. Your cable modem should be plugged in and powered on 24 hours a day.
  • If the modem appears to be securely plugged in and the power indicator light is still out, test the outlet or power strip your modem is using by plugging something else in. You can also plug the modem into another outlet and/or power strip that you know is in good working condition.
  • If you have confirmed that your outlet and/or power strip are working and the cable is securely connected to the modem, but the power indicator is still off, a service call may be required. Try power cycling your modem (using the steps below) before you contact Technical Support.

Cable Modem PC Light is Out

  • If the light on the back of your computer (next to the Ethernet cable connection) and/or the light labeled PC on your cable modem is out while your computer is on and your operating system loaded, your network card may not be functioning correctly.
  • To troubleshoot your cable modem connection, try the following:
  • Confirm that the Ethernet cable (which looks like a slightly enlarged phone cord) is securely plugged into both the cable modem and to the back of your computer. If the cable looks securely plugged in and the light on the back of your computer or your cable modem is still out, try unplugging the cable and plugging it back in to the back of the computer first and then the back of the cable modem.
  • Try running the diagnostic program that came with your network card, if available.
  • Reset your cable modem by pressing the reset button for five seconds or power cycle your modem using the steps below.
  • Shut down and then restart your computer.
  • If the above still does not solve the problem, please contact Technical Support.

Cable Modem Light is Blinking

  • If you are having problems receiving email or browsing the Web, you should verify that your cable Internet modem is successfully communicating with the broadband network.
  • Depending upon the type of modem you are using, the cable Internet connection indicator light on the front of your modem may be labeled as Status, Online or Cable.
  • If that light is blinking, you may need to reset your cable modem by pressing the Reset button for five seconds. If your modem does not have a Reset button, you will need to power cycle (turn off, then on) your modem (see detailed steps below).
  • If, after one or two minutes, the connection light on your cable modem continues to blink, a Technical Service call may be required.

Cable Modem Light is Orange

  • If the light on your cable modem labeled Status is orange, you will be unable to connect to the Internet. To re-establish your connection:
    1. Make sure that the coaxial cable is firmly connected to the back of your modem.
    2. If the light is still orange, try to reset your cable modem. To do so, unplug the modem and leave it unplugged for one minute.
    3. Plug the modem back in, and wait one or two minutes for it regain connection.
    4. If the light does not turn green, a Technical Service call may be required.

How to Power Cycle Your Cable Internet Modem

Windows Users

  1. Make sure the coaxial cable is plugged securely into your cable modem.
  2. Unplug the cable modem from the power source.
  3. Leave the modem unplugged for two minutes.
  4. Plug the cable modem directly into the wall outlet.
  5. Wait for the modem to regain block sync (this usually takes just one minute or less but may take up to five minutes).
  6. When your cable modem lights are illuminated and steady, try visiting at least two websites.
  7. If the lights on your cable modem are correctly illuminated but you can’t get on the Web, run winipcfg or ipconfig, verify that you have obtained a valid IP address and try release/renew.
  8. Try once more to access a couple of websites.
  9. If you still can’t connect to the Web, shut down your computer and turn off the power by pushing the On/Off button on your computer.
  10. Restore the power and turn your computer back on.
  11. Try connecting to the Web again.
  12. If your cable lights are properly illuminated and the steps above have failed to restore your connection, you will need to call Technical Support.

Mac Users

  1. Make sure the coaxial cable is plugged securely into your cable modem.
  2. Unplug the cable modem from the power source.
  3. Leave the modem unplugged for two minutes.
  4. Shut down the computer and turn it off.
  5. Plug the cable modem directly into the wall outlet.
  6. Wait for the modem to regain block sync (this usually takes just one minute or less but may take up to five minutes).
  7. Check the lights on your modem to ensure the cable lights are steady.
  8. If the lights are illuminated, try visiting various Web sites.
  9. If your cable lights are properly illuminated and the steps above have failed to restore your connection, you will need to call Technical Support.

 

Cable Internet Access – Connection Troubleshooting

Cable Internet access modem (example) - Learn how to troubleshoot Internet connection problems.

Cable Internet Access Modem (Example: Your cable modem may look different)

The vast majority of our high-speed DSL and broadband Cable Internet users connect to the Internet every day without any issues.

But nothing’s perfect.

So a while back, we posted tips for high-speed DSL users to help solve DSL Internet connection problems.

Today we’ll provide the same kind of troubleshooting tips for high-speed users who are experiencing a cable Internet access connection problem. Cable Internet access problems are, thankfully, rare. But it’s good to know what you should do first if you ever do experience a problem.

2 Easiest Ways to Fix Most Cable Internet Connection Problems

  1. Reset Your Cable Internet Modem – Most high-speed cable Internet modems have a Reset button (either on the front or back of your modem depending on which brand you hve). If your cable modem has one, press and hold the reset button for 5 seconds. This is the first thing you should try if you are having connection problems. If yours doesn’t have a reset button, you will need to powercycle your cable Internet modem (see #2).
  2. Powercycle Your Cable Internet Modem – If resetting your modem doesn’t resolve your connection problems (or if your modem doesn’t have a reset button), you should powercycle your cable Internet modem. That may sound serious, but it basically just means turning your modem off and back on again. Follow these steps for your operating system:

How to Powercycle for Windows Computers

  1. Make sure the coaxial cable is plugged securely into your cable Internet modem and the wall outlet (loose cables can cause you to lose your Internet connection or experience slow Internet connectivity).
  2. Unplug your cable modem from its power source.
  3. After 2 minutes, plug your cable modem back into the wall outlet.
  4. When the lights on your modem are steady (this typically takes from 1 – 5 minutes), try visiting various Web sites.

Troubleshooting Problems After Powercycling

After powercycling your cable Internet modem, if the modem lights look good but you can’t connect to any Web sites follow these steps.

  1. Run winipcfg or ipconfig, verify that you have a valid IP address, and choose release/renew. Then try visiting various websites.
  2. If you still are unable to connect to websites, shut down your computer and turn off the power.
  3. Wait 30 seconds, turn your computer back on, and try visiting several websites.
  4. If you’ve completed the previous steps, your cable modem lights are properly illuminated, and you still can’t visit any websites, you may need to call Technical Support. Get the phone number for your cable company.

How to Powercycle for Mac Computers

  1. Make sure the coaxial cable is plugged securely into your cable Internet modem and the wall outlet (loose cables can cause you to lose your cable Internet connection or experience slow Internet connectivity).
  2. Unplug your cable modem from its power source.
  3. After 2 minutes, shut down your computer and turn it off.
  4. Plug the cable modem directly into the wall outlet.
  5. When the lights on your modem are steady (this typically takes from 1 – 5 minutes), try visiting various Web sites.

Troubleshooting Other Cable Internet Modem Issues (PC & Mac)

  • Cable Modem Power Light is Out
    1. Check that your modem is securely plugged in to its power source. Your cable modem should be plugged in and powered on 24 hours a day.
    2. If the cable modem is securely plugged in and the power indicator light is still out, try plugging it into another outlet and/or power strip that you know is working.
    3. If the above still does not solve the problem, a service call may be required. Get the phone number for your cable company.
  • Cable Modem PC Light is Out
    1. If the light on the back of your computer (next to the Ethernet cable connection) and/or the light labeled PC on your cable modem is out while your PC is on and your operating system loaded, your network card may not be functioning correctly.
    2. To troubleshoot your cable modem connection, try the following:
    3. Verify that the Ethernet cable (also called RJ-45 network cable) is properly plugged into both the cable modem and to the back of your computer. The Ethernet cable looks like a fat phone cord. If the cable looks securely plugged in and the light on the back of your computer or your cable modem is still out, try unplugging the cable and plugging it back in from the back of the computer and the back of the cable modem. Try running the diagnostic program that came with your network card, if available. Reset or powercycle (turn off, then on) your cable modem. Shut down and restart your computer. (see above for more details on powercycling).
    4. If the above still does not solve the problem, you may need to contact Technical Support. Get the phone number for your cable company.
  • Cable Modem Light is Blinking
    1. If you’re having problems receiving email or browsing the Web, make sure that your cable Internet modem is successfully communicating with the broadband network.
    2. If the cable connection indicator light on your modem is blinking, you may need to reset the modem. Depending upon the type of modem you are using, the cable connection indicator light may be labeled as status, online or cable. (If you are not sure what the lights on your particular modem mean, check in your cable modem owner’s manual.)
    3. To reset your modem, press the reset button on the front or back of your modem. If your modem does not have a reset button, you will need to powercycle (turn off, then on) your modem (see above for more details on powercycling).
    4. Wait 2 minutes. If the light on your cable modem continues to blink, a you may need to call Technical Support. Get the phone number for your cable company.
  • Cable Modem Light is Orange
    1. If you’re having problems getting online, check the lights on the front of your cable Internet modem. If the modem light labeled Status is orange, you will be unable to connect to the Internet. Follow these steps to re-establish your connection:
    2. Make sure the coaxial cable is securely connected to the back of your modem.
    3. If the cable is properly connected to your modem and the Status light is still orange, try to reset the modem. To reset your modem, press the reset button on the front or back of your modem. If your modem does not have a reset button, you will need to powercycle (turn off, then on) your modem (see above for more details on powercycling).
    4. After you’ve plugged the modem back in, wait 2 minutes to regain your cable Internet connection.
    5. If the light does not turn green, a service call may be required. Get the phone number for your cable company.