Email Troubleshooting with the EarthLink Email Answer Wizard

All EarthLink Internet access customers (cable, DSL, Freestanding DSL, Satellite, and dial-up) get up to 8 email addresses, with Web Mail access and built-in spam and virus blocking.

So email is likely to be very important to you.

That’s why we want to make sure you are aware of the Email Answer Wizard, located in the EarthLink Support Center. It’s a quick and easy way to troubleshoot any problems that come up with your email.

The Answer Wizard is currently on the Support homepage: the fourth bullet under New Articles heading. You can also get to it from the Email menu at the top of the page (it’s third in that list).

To get started with Email Answer Wizard, click the link to indicate what kind of email help you want: either for EarthLink Web Mail or an Email Program.

Web Mail

If you choose Web Mail, you’ll be asked if you want help with Receiving Email, Spam and spamBlocker or Signing In.

If you click Receiving Email, you’ll learn what do do if your mailbox is full or if spamBlocker is blocking valid email messages.

If you click Spam and spamBlocker, you’ll learn how to restore email that went to the wrong spam filter folder, how to change your spamBlocker settings, how to report spam or phisher emails, and how to block an email address or email domain from sending you email.

If you click Signing In, you’ll get our top four tips and tools to help you resolve sign-in problems for Web Mail.

Email Programs

If you’ve chosen to get help with an email program and not Web Mail, the categories of help you can get are: Setting Up My Email Program, Sending and Receiving Email, and Reducing Spam.

Email Setup help is organized by operating system (Windows or Mac) and then by email program (Outlook 2010, Windows Live Mail 2011, etc.). If you are using Microsoft Outlook or Outlook Express, you are advised to try the EarthLink Setup Tool first (you can download the free Setup Tool here).

If you click on Sending and Receiving Email, you’ll first be asked to specify if the issue is sending, receiving, or both.

Troubleshooting tips in the Sending and Both Sending and Receiving categories are organized by operating system (Windows or Mac) and then by email program.

Tips in the Receiving section are for these common problems: I have stopped receiving new emails, I can’t get a certain email or I get several copies, and I get a username or password error or other problems.

If you choose the Reducing Spam category, you’ll have access to our top five anti-spam tips: How to stop an email message from going to the Suspect folder, how to stop an email message from going to the Known spam folder, how to change spamBlocker settings, how to report spam or phisher email, and how to block an email address or domain so you don’t receive any more email from them.

Here’s to trouble-free EarthLink email. And easy troubleshooting if you ever need it.

How to Get EarthLink Email on Your Android Smartphone

How to add EarthLink email to Android phone.If you have EarthLink high-speed or dial-up Internet access, you also get EarthLink email (up to 8 addresses with automatic spam and virus protection and other features).

Today we’ll show you how simple it is to use your EarthLink email on your Android phone.

At home, you may log on to Web Mail to get your email. On the go with an Android smartphone, you could also access the mobile version of Web Mail by going to https://m.webmail.earthlink.net/ with your phone’s web browser.

But it’s also easy to set up your Android’s built-in email app to use your EarthLink email.

Here’s a walk-through using the Samsung Galaxy S3 as an example (other Android phones will have similar steps and setting information but some details will be different). See our previous posts if you want to add EarthLink email to your iPhone or iPad.

  1. Locate the Email app on your Home screen (you may need to scroll if you don’t see it right away).
  2. Tap on the Email icon to open the email app.
  3. Press the options menu to the left of the Home button.
  4. Select Settings from the list that pops up.
  5. At the top of the Settings page, click the plus sign +.
  6. Under Choose an account to set up, tap Others.
  7. Enter your EarthLink email address and password (tap the Show password checkbox if you want to make sure you entered your password correctly.
  8. Tap the box next to Send email from this account by default if EarthLink will be your primary email account on the phone.
  9. Tap the Next button to have your phone attempt to add email server settings automatically (if that doesn’t work you may need to go back to this step and choose Manual setup).
  10. Confirm or change the default settings for how often you want to check for email, if you want to be notified, etc. Tap Next when you’re done.
  11. You should get a confirmation that your account is set up. You can now choose to give the account a name (otherwise it will just be listed as your email address) and choose how your name will be displayed on outgoing messages (if you don’t change it, your username will be displayed by default). Tap Next when you’re done.
  12. Tap Done with accounts at the bottom of the screen.

 Entering Email Settings Manually

  1. If step 9 above does not work to set up your phone automatically, you should choose Manual setup and then continue following these steps.
  2. Tap on POP3 account.
  3. Enter your full EarthLink email address as your User name and enter your email password.
  4. Enter pop.earthlink.net in the POP3 server field.
  5. In the Port field, enter 110.
  6. Tap on the Delete email from server field and choose When I delete from Inbox.
  7. Click Next to confirm your incoming server settings.
  8. Under SMTP server, enter smtpauth.earthlink.net.
  9. In the Port field, enter 587.
  10. Tab the Require sign-in box.
  11. Confirm your User name (should be your full email address) and password.
  12. Tap the Next button.
  13. Confirm or change the default settings for how often you want to check for email, if you want to be notified, etc. Tap Next when you’re done.
  14. You should get a confirmation that your account is set up. You can now choose to give the account a name (otherwise it will just be listed as your email address) and choose how your name will be displayed on outgoing messages (if you don’t change it, your username will be displayed by default). Tap Next when you’re done.
  15. Tap Done with accounts at the bottom of the screen.

EarthLink Web Hosting Tool “Announcer Pro” Lets you Control your Email Marketing

Businesses can often become so busy with day-to-day activities that it becomes harder and harder to set aside time for promotion.  Marketing takes time (and is incredibly necessary), but the business of, well, being in business often leaves too little time (a sadly counter-intuitive situation).  This is why many companies hire advertising services or agencies to handle everything from print work to the ever-important email marketing.  Sometimes this can be a smart choice, but often businesses would rather not spend the money, but hire outside firms out of what feels like necessity.  Well no more!  You don’t HAVE to give over control of your email promotions, because EarthLink Web Hosting has a tool called Announcer Pro.
This intuitive email marketing platform gives you back control.  Announcer Pro lets you create, send, and manage email campaigns with ease. The system is easy-to-use, and is designed to meet your email marketing needs, including
  • creative design
  • contact list management
  • scheduling
  • performance tracking
  • …and more!

With plans starting as low as $12.99/month, Announcer Pro offers unmatched value and flexibility for businesses of all sizes, so contact us now if you have questions and/or want to add it to your EarthLink Web Hosting service!

Managing Your Domain Email with Your EarthLink Web Hosting Account

Domain email - manage your business email with EarthLink Web Hosting Control CenterIf you’re an EarthLink Web Hosting customer, your online Control Center is your one stop to view and modify aspects of your account, build your website, add website features, manage your email, and more.

Today we’re going to give you an overview of the Email section of your Control Center. That’s where you can go to add mailboxes or FTP dropboxes, add forwards or mailing lists, create email newsletters, and more.

To get started, simply sign in to the Control Center at https://control.earthlink.net/ and click the Email tab. From there you’ll have these 7 options:

  1. Add FTP Dropbox: An FTP dropbox is a storage space on your website that you can use to store and retrieve files. Some people use it as a way to share files that are too large to send via email. Simply click the FTP Dropbox icon and then enter a new email address and password. Or click the edit icon next to any of the email addresses you already have in the Accounts section on the left and click the Enable button to activate a dropbox using the password for that address.
  2. Add Mailbox: Click the Add Mailbox icon to create a new mailbox/email address at your domain. Depending on whether you have an EarthLink build your own website  or professional web design plan, you can create from 100 – 1,000 email addresses. See our previous post about domain email addresses.
  3. Add Forward: A forwarded email address automatically sends all email sent to that address to another email address that you have specified. The forwarded address will be a mailbox at your domain. The address (or addresses) you forward to (called Recipients here) can be any email address. If you want to forward one of the email addresses you’ve already created, click on the edit icon for that address in the Accounts section on the left. Click the Yes button where it says Forward Email to Another Address, enter the address you want to forward to, and click the Update Forwarding button.
  4. Add Mailing List: Mailing Lists are special email accounts set up to forward email to a number of other email addresses. Email sent to the mailing list address is forwarded to everyone on the subscriber list. You may want to create a mailing list to email information to a large customer list or to use as an email-based discussion group. Choose a email address for the list, write a subject line, enter up to 300 recipients (hopefully if your list is large you can cut and paste from a spreadsheet or other document), and click Save.
  5. Announcer Pro: Announcer Pro is an easy-to-use email marketing platform. It lets you create HTML email newsletter and email marketing campaigns. It also helps you manage emails and track your results. See our previous post on How to Create & Send Your First Marketing Email with Announcer Pro.
  6. Fax-to-Email: This add-on service delivers faxes to your email inbox for your convenience. If you have this service, click the Fax-to-Email icon to log in and access your main fax number.
  7. Catchall Mailbox: A catchall mailbox is one that is set up to receive all email sent to your domain that isn’t sent to a valid email address. For example, if a customer sends an email to help@yourdomain.com and you don’t have that as an active email address, the message will be forwarded to your catchall box. See our previous post about Domain Email and the Catchall Mailbox.