Email Marketing Results – How to Track Them with Announcer Pro

email marketing results chart in Announcer ProWant to grow your business or keep your current customer base engaged with email marketing? Then read on.

Several months ago, we posted about how to create and send your first marketing emails with Announcer Pro, an easy-to-use tool that’s built into the EarthLink Web Hosting Control panel.

Announcer Pro is included with all our EarthLink web hosting, ecommerce hosting, and professional website design and hosting plans. (The maximum number of contacts you can use, however, does vary by plan.)

After you’ve sent your first marketing email (using the 5 steps outlined in our previous post), you should get ready to monitor the results.

Today we’ll show you just what results and stats you can track with Announcer Pro.

How to View Your Email Marketing Results

  1. Sign in to your EarthLink Web Hosting Control Panel at control.earthlink.net.
  2. Click on the Email tab and then the icon for Announcer Pro.
  3. On the Main Menu screen, you’ll see some results in the Activity section as well as the Latest Email Statistics section.
  4. Click on the View Results tab at the top of the page to go to the Delivery Results page.

Your Delivery Results Page

The Announcer Pro delivery results page is an easy-to-read overview of your marketing email. Here’s what you’ll see on the main part of the page:

  • A large pie chart showing the percentage of opened, unopened and bounced emails
  • Percentage of your emails that were successfully sent
  • Click rate percentage for your emails
  • Percentage of recipients that unsubscribed
  • Percentage of emails that were flagged as spam
  • Twitter click percentage
  • Facebook click percentage

In the left-side column, you’ll see an Email Summary with the email name, subject line, reply-to-email address, and date sent. You’ll also get links that allow you to dig deeper into the results of your email.

Click, for example, on Clicks: 40% (that was my click-rate on my last email test; so this number will vary by campaign) and you’ll see the URL or URLs that were clicked on in your email, and a list of names and email addresses of the recipients who clicked on your email.

At the bottom of the left column, you’ll have the option to download a detailed report as an HTML, CSV, or PDF file.

Good luck with your email marketing efforts. Let us know how you’re doing in the comments section below.

Email Marketing – Don’t be Mistaken for SPAM

Email marketing is a convenient and cost-efficient way to reach your customers…if your message actually gets to them.  Knowing how to send a message without your customers thinking it’s a SPAM message is necessary, and EarthLink Web Hosting is here to help.

If you are directly replying to a customer you emailed you, you can rest assured your message won’t be mistaken for SPAM.  But if you are initiating email contact (through advertisements, helpful info, or updates), there are precautions you need to take to be sure your customers (and potential customers) see your communication as legitimate.  Here are the 6 ways to make sure your email marketing never hits their SPAM folder:

1) Email From a Recognizable Address

If customers visit “www.YourCompanySiteABC.com” to buy your products, your email addresses should all be “@YourCompanySiteABC.com”.  If they’re not, many customers might not trust the emails.  If you need help getting domain email, EarthLink has you covered!

1b) Use a “White Listed” Service

If you’re going to be sending out a large quantity of email marketing, use a service that has a good reputation,  (If you send out too many, your URL can be “black listed” for sending spam, just based on volume)  Constant Contact is an example of such a service. If you send out all the emails yourself, there is a good chance servers will mark your message as junk mail before it can even reach inboxes.

2) Never Ask for Personal Information

Never ask a customer to reply to an email with personal information.  Have them log into your site to submit (if you have that functionality), or call you directly.

3) Only Link to Your Website

Only send people, through email links, to places on your website they have seen before.  If you try to send them somewhere else, be prepared to get a low response OR calls wondering what you’re doing.

4) Check, and Double Check, Your Spelling/Grammar

Spelling mistakes are often a sign of spam, so avoid this by double checking your text.

5) Keep it Short

The more to-the-point your email marketing is, the more people will read it.  If you include long passages of “convincing language,” your email may come across as desperate (which is how many scammers come across).

6) Don’t Email Often

Even legitimate companies can spam (over-communicate and flood inboxes.  We recommend once to three times a month at maximum.

Managing Your Domain Email with Your EarthLink Web Hosting Account

Domain email - manage your business email with EarthLink Web Hosting Control CenterIf you’re an EarthLink Web Hosting customer, your online Control Center is your one stop to view and modify aspects of your account, build your website, add website features, manage your email, and more.

Today we’re going to give you an overview of the Email section of your Control Center. That’s where you can go to add mailboxes or FTP dropboxes, add forwards or mailing lists, create email newsletters, and more.

To get started, simply sign in to the Control Center at https://control.earthlink.net/ and click the Email tab. From there you’ll have these 7 options:

  1. Add FTP Dropbox: An FTP dropbox is a storage space on your website that you can use to store and retrieve files. Some people use it as a way to share files that are too large to send via email. Simply click the FTP Dropbox icon and then enter a new email address and password. Or click the edit icon next to any of the email addresses you already have in the Accounts section on the left and click the Enable button to activate a dropbox using the password for that address.
  2. Add Mailbox: Click the Add Mailbox icon to create a new mailbox/email address at your domain. Depending on whether you have an EarthLink build your own website  or professional web design plan, you can create from 100 – 1,000 email addresses. See our previous post about domain email addresses.
  3. Add Forward: A forwarded email address automatically sends all email sent to that address to another email address that you have specified. The forwarded address will be a mailbox at your domain. The address (or addresses) you forward to (called Recipients here) can be any email address. If you want to forward one of the email addresses you’ve already created, click on the edit icon for that address in the Accounts section on the left. Click the Yes button where it says Forward Email to Another Address, enter the address you want to forward to, and click the Update Forwarding button.
  4. Add Mailing List: Mailing Lists are special email accounts set up to forward email to a number of other email addresses. Email sent to the mailing list address is forwarded to everyone on the subscriber list. You may want to create a mailing list to email information to a large customer list or to use as an email-based discussion group. Choose a email address for the list, write a subject line, enter up to 300 recipients (hopefully if your list is large you can cut and paste from a spreadsheet or other document), and click Save.
  5. Announcer Pro: Announcer Pro is an easy-to-use email marketing platform. It lets you create HTML email newsletter and email marketing campaigns. It also helps you manage emails and track your results. See our previous post on How to Create & Send Your First Marketing Email with Announcer Pro.
  6. Fax-to-Email: This add-on service delivers faxes to your email inbox for your convenience. If you have this service, click the Fax-to-Email icon to log in and access your main fax number.
  7. Catchall Mailbox: A catchall mailbox is one that is set up to receive all email sent to your domain that isn’t sent to a valid email address. For example, if a customer sends an email to help@yourdomain.com and you don’t have that as an active email address, the message will be forwarded to your catchall box. See our previous post about Domain Email and the Catchall Mailbox.

Email Marketing: How To Create & Send Your First Marketing Email With Announcer Pro

As a full-service web hosting company, EarthLink believes that the hosting of your website on our servers is just the tip of the iceberg of what we offer our customers.

One of the many tools that are included with all our web hosting and professional website design services is Announcer Pro for in-house email marketing.

Announcer Pro email marketing toolAnnouncer Pro makes it simple for you to keep your customers, prospects, and partners up-to-date with your company and your product offerings. With Announcer Pro you can create graphic-rich emails, manage contact lists of email addresses, send email emails to these lists, as well as track and report the results.

To get started with Announcer Pro, sign in to your EarthLink Web Hosting Control Panel at control.earthlink.net. Click on the Email tab and then the icon for Announcer Pro.

HOW TO CREATE AN EMAIL WITH ANNOUNCER PRO

Step 1: Email Details

After you click the Create an Email tab or link in Announcer Pro, you’ll go to the Email Details page.

On this page, you can view or edit your company information, change your sender email address, name the email and give it a subject line, and choose options for social networking and analytics.

  • Company Information: your company contact information will appear in the footer of all sent email. Click the Edit button to change this information. U.S. law requires an email sender’s physical address be included in any commercial email. You can, however, choose to hide your phone number in your emails; just check the box next to hide phone in footer.
  • Time Zone: Select the time zone that’s accurate for your location.
  • Sender Email Address: Your email will be sent from the Sender Email Address. To edit or change your sender email address click the Edit button. If you do not see the sender email address you want listed here, go to Email Settings at the top of the screen, then click Create an Email to return to this screen.

NOTE: Emails will not be sent from an unconfirmed email addresses. When you edit or change your sender email address, Announcer Pro will send a verification email to that address. When you get the verification email, click on the link to finish the email verification process.

  • Email Information: Choose a name for your email and write a subject line. Keep in mind, the name is only so you can remember what the email is and will not appear to recipients, but the subject line is what recipients will see.
  • Webpage Version: Check the box here if you want to include a link to a webpage version of the email. You can edit the default text for that if you want.
  • Social Networking and Google Analytics: Click the boxes in this section if you’d like recipients to share your email on Facebook and Twitter. Icons for the social networks you select will appear at the bottom of your email. Click the Google checkbox to track your email campaign with your Google Analytics account.

When you’re done on the Email Details page, click the Next button to move on to Step 2.

Step 2: Choose Contacts

This step is where you’ll choose contacts to send your email to. If this is your first email, you will need to create a list or lists and add contacts to it.

Simply check the box next to the list or lists of contacts you wish to send your email to. Or create a new list by clicking the Create new list button and add your contacts from the How would you like to add your contacts drop-down menu. You can import contacts from a spreadsheet or most email programs, or you can add individual email addresses.

If you want to be able to segment your contact list and send custom emails to subgroups within your list based on demographic and other information (zip code, city/town, company name, etc.), click the I want to segment my contacts checkbox. You can create up to 5 rules for selecting demographics to segment by.

Step 3: Choose a Template

  • Use the drop down menu to select a category of email templates (many are by industry categories, but there are also General, Blank, and Holiday template categories).
  • Scroll through the thumbnail views of all the templates in your chosen category. Click on any one you want to see larger. At the top of the template, click Select different template if you don’t want to use it and Select this template if you do.
  • Click the Next button once you have selected a template and you see a checkmark on its thumbnail image.

Step 4: Edit Template

In this step, you use editing tools to add your email content to the template you selected. (If you need help using the editor, click the help icon on the screen in the upper-left corner of the editor page.)

Before you finish editing, you can click the Send Test button to send a copy of your email to see what your email will look like to recipients.

When you finish editing your email, click Save and then Next.

NOTE: Any time before your email is sent, you can make changes by going to Manage Emails tab.

Step 5: Schedule Email

On this page, you can choose when to send your email. These are your options:

  •  Send Now: Click this radio button to add your email now to the distribution queue and have it sent as soon as possible.
  • Save Draft:  Click this radio button to save a draft of your email. (Go to the Manage Emails tab to edit or send later.)
  • Schedule: Click this radio button to choose a delivery date and time for your email to be sent (be careful to select AM or PM if it matters to you and select your time zone from the drop-down menu).
  • Save as an Autoresponder: Click this radio button to save the email and use as an autoresponder.

Click the Next button after you’ve made your selection.

You should see an Email Completed confirmation page (see screenshot below) with some options for what you’d like to do next.

Announcer Pro Email Marketing

You’ll receive an email confirming when your email is sent out to your contact list.

After that, you can monitor the results of the email by clicking on the View Results tab in Announcer Pro.