How to Set Up Your EarthLink 4G Internet Hotspot

4G Internet hotspotOur wireless 4G Internet On-the-Go service is powered by a tiny but powerful EarthLink 4G Internet Hotspot that you carry with you to stay fully connected.

The mobile 4G hotspot fits in the palm of your hand (or a jacket pocket or purse) and weighs just 2 oz., but it can provide high-speed Internet for up to 8 Wi-Fi enabled devices (smartphone, tablet, computer, etc.). It’s also very easy to set up and use.

Charging Your 4G Internet Hotspot

When you first get your EarthLink 4G Internet Hotspot it should be partially charged. We recommend that you fully charge the hotspot before you begin. The power light indicates the hotspot’s battery strength: green indicates a full charge; amber is medium; and red means the battery is low. When it’s fully charged, your hotspot should have about a 6-hour battery life.

Connecting by Wi-Fi to Your Hotspot

  1. Press and hold the red power button until you see the lights come on.
  2. When the 4G light stops flashing, your EarthLink 4G Hotspot is ready to connect any Wi-Fi-enabled device to the Internet.  
  3. Open the Wi-Fi/Wireless network settings area on your computer or other device you’re using to connect to the Internet.
  4. Select your Hotspot’s Wi-Fi network name (SSID) and enter the Wi-Fi password when prompted (you’ll find the SSID and a default password on the back of the hotspot).
  5. Open up your browser, email or other apps and enjoy your high-speed wireless EarthLink 4G Internet On-the-Go.

To learn more, see the 4G Wireless Internet pages on our website . We offer both the mobile 4G Internet service described above and a DSL and Cable alternative for high-speed wireless Internet access at home.

And please use the comment box below if you have any questions about 4G hotspot setup or any other aspect of our 4G Internet services.

Email Troubleshooting with the EarthLink Email Answer Wizard

All EarthLink Internet access customers (cable, DSL, Freestanding DSL, Satellite, and dial-up) get up to 8 email addresses, with Web Mail access and built-in spam and virus blocking.

So email is likely to be very important to you.

That’s why we want to make sure you are aware of the Email Answer Wizard, located in the EarthLink Support Center. It’s a quick and easy way to troubleshoot any problems that come up with your email.

The Answer Wizard is currently on the Support homepage: the fourth bullet under New Articles heading. You can also get to it from the Email menu at the top of the page (it’s third in that list).

To get started with Email Answer Wizard, click the link to indicate what kind of email help you want: either for EarthLink Web Mail or an Email Program.

Web Mail

If you choose Web Mail, you’ll be asked if you want help with Receiving Email, Spam and spamBlocker or Signing In.

If you click Receiving Email, you’ll learn what do do if your mailbox is full or if spamBlocker is blocking valid email messages.

If you click Spam and spamBlocker, you’ll learn how to restore email that went to the wrong spam filter folder, how to change your spamBlocker settings, how to report spam or phisher emails, and how to block an email address or email domain from sending you email.

If you click Signing In, you’ll get our top four tips and tools to help you resolve sign-in problems for Web Mail.

Email Programs

If you’ve chosen to get help with an email program and not Web Mail, the categories of help you can get are: Setting Up My Email Program, Sending and Receiving Email, and Reducing Spam.

Email Setup help is organized by operating system (Windows or Mac) and then by email program (Outlook 2010, Windows Live Mail 2011, etc.). If you are using Microsoft Outlook or Outlook Express, you are advised to try the EarthLink Setup Tool first (you can download the free Setup Tool here).

If you click on Sending and Receiving Email, you’ll first be asked to specify if the issue is sending, receiving, or both.

Troubleshooting tips in the Sending and Both Sending and Receiving categories are organized by operating system (Windows or Mac) and then by email program.

Tips in the Receiving section are for these common problems: I have stopped receiving new emails, I can’t get a certain email or I get several copies, and I get a username or password error or other problems.

If you choose the Reducing Spam category, you’ll have access to our top five anti-spam tips: How to stop an email message from going to the Suspect folder, how to stop an email message from going to the Known spam folder, how to change spamBlocker settings, how to report spam or phisher email, and how to block an email address or domain so you don’t receive any more email from them.

Here’s to trouble-free EarthLink email. And easy troubleshooting if you ever need it.

Cable Internet – Troubleshooting Cable Modem Connection Issues

Cable Internet access is more than just extremely fast. It’s also an extremely reliable way to connect to the Internet.

But connection issues do occasionally come up. The good news? Often you can quickly and easily troubleshoot and resolve the issue by looking at the cable Internet modem lights.

So, if you ever have problems connecting to the Internet, take a look at the cable modem lights and follow these recommendations.

Cable Modem Connection Light is Out

  • If the light on the front of your cable modem that indicates your cable connection (it may be labeled StatusOnline or Cable) is out or blinking, you will be unable to connect to the Internet.
  • To re-establish your Internet connection, first make sure that the coaxial cable is firmly connected to the back of your modem.
  • If the cable is properly connected to your modem and the light is still out, try to reset the modem.
  • To reset your cable modem, press and hold the Reset button for five seconds. If your modem does not have a Reset button, you will need to power cycle (turn off, then on) your modem. See the complete steps for power cycling your modem below.

Cable Modem Power Light is Out

  • If your modem’s power light is off, make sure that the modem is securely plugged in. Your cable modem should be plugged in and powered on 24 hours a day.
  • If the modem appears to be securely plugged in and the power indicator light is still out, test the outlet or power strip your modem is using by plugging something else in. You can also plug the modem into another outlet and/or power strip that you know is in good working condition.
  • If you have confirmed that your outlet and/or power strip are working and the cable is securely connected to the modem, but the power indicator is still off, a service call may be required. Try power cycling your modem (using the steps below) before you contact Technical Support.

Cable Modem PC Light is Out

  • If the light on the back of your computer (next to the Ethernet cable connection) and/or the light labeled PC on your cable modem is out while your computer is on and your operating system loaded, your network card may not be functioning correctly.
  • To troubleshoot your cable modem connection, try the following:
  • Confirm that the Ethernet cable (which looks like a slightly enlarged phone cord) is securely plugged into both the cable modem and to the back of your computer. If the cable looks securely plugged in and the light on the back of your computer or your cable modem is still out, try unplugging the cable and plugging it back in to the back of the computer first and then the back of the cable modem.
  • Try running the diagnostic program that came with your network card, if available.
  • Reset your cable modem by pressing the reset button for five seconds or power cycle your modem using the steps below.
  • Shut down and then restart your computer.
  • If the above still does not solve the problem, please contact Technical Support.

Cable Modem Light is Blinking

  • If you are having problems receiving email or browsing the Web, you should verify that your cable Internet modem is successfully communicating with the broadband network.
  • Depending upon the type of modem you are using, the cable Internet connection indicator light on the front of your modem may be labeled as Status, Online or Cable.
  • If that light is blinking, you may need to reset your cable modem by pressing the Reset button for five seconds. If your modem does not have a Reset button, you will need to power cycle (turn off, then on) your modem (see detailed steps below).
  • If, after one or two minutes, the connection light on your cable modem continues to blink, a Technical Service call may be required.

Cable Modem Light is Orange

  • If the light on your cable modem labeled Status is orange, you will be unable to connect to the Internet. To re-establish your connection:
    1. Make sure that the coaxial cable is firmly connected to the back of your modem.
    2. If the light is still orange, try to reset your cable modem. To do so, unplug the modem and leave it unplugged for one minute.
    3. Plug the modem back in, and wait one or two minutes for it regain connection.
    4. If the light does not turn green, a Technical Service call may be required.

How to Power Cycle Your Cable Internet Modem

Windows Users

  1. Make sure the coaxial cable is plugged securely into your cable modem.
  2. Unplug the cable modem from the power source.
  3. Leave the modem unplugged for two minutes.
  4. Plug the cable modem directly into the wall outlet.
  5. Wait for the modem to regain block sync (this usually takes just one minute or less but may take up to five minutes).
  6. When your cable modem lights are illuminated and steady, try visiting at least two websites.
  7. If the lights on your cable modem are correctly illuminated but you can’t get on the Web, run winipcfg or ipconfig, verify that you have obtained a valid IP address and try release/renew.
  8. Try once more to access a couple of websites.
  9. If you still can’t connect to the Web, shut down your computer and turn off the power by pushing the On/Off button on your computer.
  10. Restore the power and turn your computer back on.
  11. Try connecting to the Web again.
  12. If your cable lights are properly illuminated and the steps above have failed to restore your connection, you will need to call Technical Support.

Mac Users

  1. Make sure the coaxial cable is plugged securely into your cable modem.
  2. Unplug the cable modem from the power source.
  3. Leave the modem unplugged for two minutes.
  4. Shut down the computer and turn it off.
  5. Plug the cable modem directly into the wall outlet.
  6. Wait for the modem to regain block sync (this usually takes just one minute or less but may take up to five minutes).
  7. Check the lights on your modem to ensure the cable lights are steady.
  8. If the lights are illuminated, try visiting various Web sites.
  9. If your cable lights are properly illuminated and the steps above have failed to restore your connection, you will need to call Technical Support.

 

Top 10 Dial-Up Connection Solutions

If you’re using Dial-up Internet access to get online, it’s smart to keep a list of troubleshooting tips in case something ever goes wrong.

The good news is that most of the things that do go wrong are very easy to fix. Trust us —we’ve been helping our dial-up Internet members connect more reliably since way back in 1994.

So, if you ever can’t connect to the Internet, the dial-up Internet experts here at EarthLink recommend you try our top 10 dial-up solutions:

  • Top 10 dial-up Internet troubleshooting tipsWait a few minutes (really, that’s all)
    If you were recently connected to the Internet and haven’t changed anything, your dial-up connection may automatically reconnect depending on your configurations. So just give it a few minutes. If your dial-up connection does not recover after several attempts, you should move on to the next suggested solutions.
  • Restart your computer
    Turn off your computer; wait for 30 seconds; then turn it on and try your dial-up connection again. This super-simple solution is often all you need to do.
  • Check your phone line
    Dial-up Internet access requires an open phone line. So make sure no one in your home starting using your phone in another room. Unfortunately, you can’t browse the Internet and talk on the phone at the same time. (Also, check that a phone wasn’t left off the hook.)
  • Check all cords and cables
    Cords and cables sometimes get knocked out or loosened. So make sure your phone line is securely plugged into your computer or external modem (if you’re using one) and the phone jack in your wall.
  • Check for hardware problems
    If you have an external dial-up modem, make sure its lights are on or shows signs that it is plugged in and functioning. If you are using a surge protector, make sure that it is on (it’s pretty easy to accidently bump a surge protector and turn it off). Make sure that the outlet that you are using is working by plugging something else into it. Then try plugging your modem into another outlet. If it still shows no signs of it working, you may have to replace the modem.
  • Check our Network Outages page
    If you can get to the Internet from your smartphone, tablet, or a different computer, visit our Network Outages page at http://support.earthlink.net/contact/outages.php to see if there are known problems with our dial-up network. If there is an outage listed, you can be sure we’re working to get it resolved as soon as possible and you can check back for confirmation that it’s fixed.
  • Double check your email address and password
    Your email address and password are both case sensitive (so capitalization matters) and they need to be entered exactly for you to be able to connect. Mistyping passwords is one of the most common reason dial-up users fail to connect to the Internet. So ensure that your keyboard’s Caps Lock is off and retype your email address and password carefully.If you forgot your password (and can use another computer or device to connect to the Internet) you can reset it at https://myaccount.earthlink.net/cam/passmain.jsp.
    Important:  Your new password may take up to 20 minutes to activate in our system.
  • Update drivers and firmware
    Make sure that the drivers and firmware on your computer and modem are up-to-date. That process varies by computer and operating system, so check your computer’s help system if you don’t know how to do it.