Mobile 4G Internet – Connection Troubleshooting

mobile 4G Internet connection troubleshootingIf you’ve been a regular blog reader, you probably know that this past June we launched a new EarthLink 4G Internet On-the-Go service to help you stay fully connected all around town or even around the U.S.

We also followed up with a quick tech tip to show you how easy it is to set up the wireless 4G hotspot and connect by Wi-Fi.

Our mobile 4G service really is convenient, powerful, and simple, but like any kind of technology, sooner or later you’re bound to encounter some issues or errors. Today’s tech tip will help you quickly resolve them if you do.

There are several reasons why you may not be able to pull up the EarthLink 4G Hotspot page in your browser, why you might have low signal strength or even no signal.

There could be a problem with your browser or your computer’s firewall or security software could be blocking access to the hotspot page, but here are our recommended steps for troubleshooting any 4G connection issues:

  1. Try to reposition your 4G hotspot: This is especially important if you are indoors. Try several locations to see if the signal strength improves. Moving close to a window often helps.
  2. Check your 4G hotspot: Make sure that it is powered on and that your laptop, tablet or other device you are using is connected to the hotspot by Wi-Fi.
  3. Verify the 4G hotspot page URL: You should see http://earthlink4g or http://192.168.1.1 in your browser’s location bar.
  4. Clear your browser: Clear your browser’s cache, cookies and temporary Internet files. See this Support Center article to learn how to do this.
  5. Disable other connections: If your Wi-Fi device is connected to other devices (with an Ethernet cable, for example) or connected to other networks, disable these connections or remove the cables from your Wi-Fi device.
  6. Disable security software: If you have Internet security or firewall software running on your Wi-Fi device, disable it and see whether that resolves the connection issue. Some firewall software may block access to the 4G hotspot homepage. If this is the issue, please contact the manufacturer of your security software to troubleshoot why it is blocking you from accessing this page.
  7. Reset your 4G hotspot: Don’t worry—it’s easy. Click here to learn how to reset your hotspot.

If you’re one of our wireless 4G Internet subscribers – either 4G On-the-Go or 4G At Home  – let us know how you’re enjoying it by leaving a comment below.

Apple’s New iOS 7 – Big Success, Big Headaches

Plus, some tips to help EarthLink members make the transition to iOS 7

Apple iOS 7  new for iPhones and iPadsLast Wednesday Apple released a new version of its iOS operating system, iOS 7, that runs iPhones, iPads and iPods.

According to an article headline today on LATimes.com the launch of iOS 7 was “so massive it almost broke the Internet.” Hyperbole aside, it really was huge.

IT departments at many companies struggled to maintain the performance of their systems due to the significant spikes in Internet traffic going to Apple.com as employees rushed to update their iPhones and iPads.

Individual users struggled too.

If you tried to download iOS right away, you likely experienced some of the issues I did: conflicting reports about the download being available, then not available. Unexpected error messages. Verrrrrrrrrry long download times.

I guess that’s to be expected when 200 million devices download a single update, which is the number of downloads Apple confirmed on Monday.

So, was it worth it? If you’ve downloaded iOS 7, you can tell us by leaving a comment below.

I’m personally enjoying it on my iPad. Looks good. Works well. The only problem is now I have to work a little harder to pry my iPad out of the hands of my kids.

Here’s a helpful list of 15 tricks to help you transition to iOS 7 from Forbes.com.

And here are some links related to iPhones and iPads and EarthLink services:

We also offered perspectives on the recent Apple release news on our business-focused IT Insights blog: