We are so sorry for the DSL issues in California this weekend. Please know that we’ve been working with AT&T all weekend, but there were multiple equipment failures which extended the duration of the outage. We’ve confirmed that the equipment has been repaired and customers in the affected areas should be able to get back online, however you may need to turn off your modem for 30 seconds in order to reset the connection.
If you are having issues outside California or if power cycling your modem does not fix your issue, please call us at 888-327-8454 with your account information and best contact number so we can work with you to troubleshoot the issue.
We know this has been frustrating for many of you and we appreciate your patience.