Comparing today’s unified messaging solutions to a bulky fax machine or a traditional voicemail system seems like an unfair fight. Even the new hardware in the market place with IP functionality doesn’t have much promise when paired against cloud-based services. Voice and fax communications have clearly moved to the next level, and the market is coming right along with it.
For starters, businesses that have hardware to support these functions typically have maintenance and functionality issues on a fairly regular basis. Who hasn’t stood by a fax machine waiting for an important document to be received only to be faced with a paper jam or send/receive error message? When it comes to voicemail and faxes, the name of the game is knowing when you have messages and having access to them when (and where) you need them. The solution: unified voicemail and faxing that use the cloud.
Unified voicemail/fax utilities deliver messages to network-based servers and distribute them to end users multiple ways, including smartphones, tablets or PCs as an email attachment or via a secure web-based portal. Users no longer have be confined to their office to know they have voicemail; messages can be delivered to their email account as well as their faxes, and faxes can be delivered via a private number and stored in a secure online environment for later reference (which also eliminates the need to print every fax…going green was never so easy!).
Lastly, mobile integration is a big draw for anyone who carries a mobile phone and has a desk phone. With some providers it is possible to integrate the mobile line with their office phone number to create a single message store for all their voicemail messages (see illustration). This allows simplicity of use by only having one place to receive and manage messages. So the buying decision for these service involves determining which solutions works best for your environment. The easiest way to test the waters is through the use of a service provider that uses a web based or client based application to begin with unless you have specific requirements for a CPE deployment. While there are many carriers that can supply network-based voicemail and fax, you need to find one that can provide as an integrated part of your telephony environment so everything works seamlessly. That’s where EarthLink Business comes in; we provide a Hosted Voice solution and the consultation and expertise to recommend the best mix for your business. Want to learn more? Click HERE!