Web Mail Blog

When sending or replying to email, I occasionally receive this error message: "Sorry, an internal error has occurred. Please click on the Web Mail link on the header and return to Web Mail." The email sends, but what's up with the error message? Seems to happen with greater frequency when sending or replying to email at AOL. What can I do to stop this from happening? Thanks!

Lately I've been getting more problems when trying to edit a Draft message. The most frequent problem occurs when I try to save an edit after less than a minute's worth of editing - the fleeting error message says the message is no longer on the server and refuses to allow saving under any circumstances.

The only solution is to ensure the insertion point is somewhere in the message body, select all (Ctrl-A), copy to the clipboard (Ctrl-C) and then paste (Ctrl-V) the message into a plain text editor such as NotePad for temporary safe keeping. Then usually I can cancel the draft and re-enter it, and then replace the current body text with my latest edit and then save (usually successfully).

However, lately an attempt to do that has been met with another fleeting error - the Sorry, An Internal Error... that others are reporting (I'm using IE7 with all patches applied under XP Pro likewise). The instruction says to click on the Webmail link in the header and return to Webmail - except there is no such link.

This is recoverable, as long as I make sure I don't lose my edits by keeping them out of Webmail, but it's annoying and frustrating (hence my report here).

I've noticed that the amount of time I get to edit a draft and then have the first error occur (No Longer On The Server) is becoming shorter and shorter. Originally it was about 5 minutes, now it can be 30 seconds. I can identify no pattern of usage that leads to it.

I've gotten two messages from eBay saying that I've sent emails to members using the return address spamblocker-challenge@bounce.earthlink.net. Of course, that address is not registered with eBay, and their message, presumably automated, suggests that I could register that address with eBay!

I couldn't have sent a member an email directly from Webmail, since I always use their message system. It sounds like a problem with Webmail.

Any idea what's going on here?

I type, nothing appears for several seconds, then text appears, I type again and again nothing appears for several seconds.
Why the delay?

I would like to know why, using web mail, I cannot send any attachments. The button to select which file to attach is NOT there. It is most frustrating.

When opening my E mail account, I now have to enter my full E address and my password. This just started today and it's a pain.

Is it me or does Webmail now have more problems than it did before it was "updated"?

I just spent the most incredibly irritating twenty minutes trying to reply to an email. (I'd like to be able to laugh it off but it's becoming such a regular occurrence that it's hard to manage more than a forced grin).

The message in question arrived in HTML format so I thought, no problem, I want to break it up into sections and comment on each one separately, so I switched to Plain Text view. For some reason I can't seem to break HTML format emails up in the same way.

At which point the quoted message characters (>) failed to appear. Rather than manually go in and edit the entire message, inserting ">" line by line, I abandoned my reply and opted to switch back to the old Webmail (thank goodness I can still do that!), which took a little while.

So I began my reply and opted to save it as a Draft and then switch back to the "new" Webmail, which didn't seem to "take" at first. A couple more attempts and finally I was back in the present but we're talking minutes rather than seconds here.

I spent no more than about ten minutes generating my reply, and then hit Send.

Webmail told me the message was no longer on the server (so take it from my browser!). I tried saving it back as a Draft. Same (annoying) message. What does it matter that Webmail can't find it on the server? It's here in my browser - I just finished editing it.

I selected all the text in the reply, copied it to the clipboard, crossed my fingers and opted to abandon the message. Then I got the "Sorry, an internal error has occurred. Please click on the Web Mail link on the header and return to Web Mail." message that Bob noted (and I wasn't even replying to an AOL email). That message is cropping up more and more lately, too.

Still keeping my fingers crossed (all it takes is for the browser to blow up and bang goes the content of the clipboard) I opted to continue, pulling up the earlier Draft of the reply, dumping the contents and replacing it with the clipboard's copy of my reply.

Then I hit Send, and finally it went without any apparent problems.

I had thought that the fixes made on 10/21 would have included these problems as well, but apparently not. I'm not even mentioning the sudden increase in my regular emails being classified as SPAM by the ELN filters (and when I say "regular" I mean emails that I've been receiving on a regular basis for *years*). And when will the SPAM folder finally report its content count visually like most of the other folders? It seems to have been years since I first saw it reported as a problem...

Is there a timeline for fixing the items I've mentioned here, or should I start a course in transcendental meditation to try and cope with the anticipated frustration to come? :)

Every time I try to forward an email as an attachment, I get this error:
"Sorry, an internal error has occured. Please click on the Web Mail link on the header and return to Web Mail."
Most of the times it also says email sent on top of it, but I would like to know why is happening. I'm running windows vista sp1 with Internet explorer 8.
Thank you