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We're listening.
Lots of you have provided good feedback on the 5.50 release, both here and through the feedback mailbox (click Feedback in Web Mail). Based on that feedback a few things have become obvious that we need to adjust, and we're working on that now. See the post below this one for details about the release.
The biggest thing seems to be the change to the order of the Spam and Delete buttons. People are accustomed to the Delete button being first and clicking it without looking is just automatic. We're going to put that back.
Another source of confusion is the new Forward control. The selector is a little confusing and there is no button for a one-click action to forward a message. Currently you have to click on Forward, and then make a selection for the way you want to forward the message. We're looking at what we can do to make this easier.
The other surprising thing that seems to affect quite a few users is that the updated style sheet which controls the layout of the page, sometimes isn't being automatically updated by some browsers. If the old cached copy in the browser is used (saved on your computer), the page layout is pretty messed up. This doesn't seem to occur on IE, but it is being reported by some Firefox users. We're not sure why this happens, but it is easily fixed by clearing your browser cache and refreshing the page. To do this in Firefox, click on Tools / Clear Private Data, check only the box for Cache, and click Clear. Then close the browser and reopen it. Other browsers will have a way to do this. Sometimes it will be called "Temporary Internet Files" instead of Cache, depending on the browser you use.
We're looking into how we can make sure all browsers automatically update the cached style sheet when it gets changed on the server.
We're also looking at a few other minor issues that have been reported. So thanks for all the good feedback, and keep letting us know how we're doing. We hope to have another release out very soon that addresses these issues.
Discussion
Posted by: Carl Lackey | October 2, 2007 1:28 PM | (1)
I need for a SPAM block tool, an option for Whitelist. Blacklist is not good enough. Too much is getting through.
Anyone not in my address book does not get through.
Yes, I realize the responsibility I will have to manage my address book when I sign up for new services or shop somewhere., or invite a new friend. I use a different mailbox for shopping, etc. I want the ability for complete control who gets in, not a smart robot making some pretty good analysis.
Posted by: lloyd trumpower | October 2, 2007 1:43 PM | (2)
the last three days i hands my wife have lost as many as 20 emails fropm our inbox they were there one minute 5 minutes later they wernt...i have also having a problem in sendings emails where i know that the email address is correct because i have used them before. but they are no longer accepted...why?
Email Guy
Posted by: Laura | October 2, 2007 5:38 PM | (3)
Thanks for addressing the DELETE and SPAM button issue. I also believe the DELETE button is in the wrong place in an open message. Should it not also be all the way to the left where the REPLY button is now located? I can't remember where the DELETE key used to be but it seems like I have to hunt for it everytime I want to use it.
Posted by: J. Bonuan | October 2, 2007 6:32 PM | (4)
Why switch the positions of the DELETE and SPAM buttons? I can't tell you how many times I clicked on SPAM when I meant to hit Delete. It's apparent that many other users are complaining about the same thing. Please switch it back. Thank you.
Posted by: RSLitman | October 2, 2007 10:32 PM | (5)
I've been waiting for MONTHS for the Delete button to be moved AWAY from the Previous and Next links. Finally, you did this, but now I am disappointed that it's being moved back, without at least making it an option.
So, can you instead please move the Previous and Next links away from the Delete button if the Delete button has to go back to its old place?
Email Guy
Posted by: Ian Whalley | October 3, 2007 2:25 PM | (6)
Please add a feature that would allow me to download sent messages from webmail to my computer (I can do this with incoming email messages).
Thanks
Posted by: judy | October 3, 2007 6:39 PM | (7)
So, how do we UNDO having categorized our best friends as SPAM? They are still in our address book, will new messages from them be ignored or placed in the INBOX?
Email Guy
Posted by: John | October 4, 2007 1:23 AM | (8)
When sorting messages by name (rather than the date default), you can't scroll thru the same sort order. If you delete a message from the name-sorted list, the next message that appears is the next one in DATE order, not the next one in the sorted name order. Makes it hard to clean up the inbox. Other email programs have sort features that allow you to perform all functions regardless of how the list is sorted. Thank you!
Email Guy
Posted by: John Lamb | October 4, 2007 11:39 AM | (9)
I try to strip forwarded mails of all the preceding email addresses to make them less valuable to phishers and the like. The new forwardeing system seems to interfere with my ability to do that.
Generally I like and appreciate the changes.Keep up the good work
Posted by: Cassie | October 4, 2007 12:31 PM | (10)
This is not about the Delete button, although I'm glad you addressed that issue. I'm wondering if there's a way to set email so that when you delete the message you're reading, it automatically goes back to the IN BOX instead of just rolling over to the next message.
Often, I don't want to read my email in order, and I dislike seeing old email when I'm only looking to read what's new. Thanks.
Email Guy
Posted by: Risa Kaplan | October 4, 2007 1:12 PM | (11)
I have an Ibook with OS 10, I use safari to browse the web. My ibook is small. Unfortunately the change in your webmail page has caused my email page to be all screwed up. The subject lines bleed into the date and size columns and it is difficult to read. I have been a loyal earthlink customer for over 10 years. Please help me.
Email Guy
Posted by: Lois Miller | October 4, 2007 2:11 PM | (12)
Frequently after writing a reply or a new message, when I click on "send" I get a "send mail error - your message may not have been sent. Please try again." Often when hitting the back arrow, the message I got the error on is still there, so I am able to send it again. But once in a while, usually when the message or reply has been lengthy, but not always, when I hit the back arrow, the message has just disappeared. In some instances, I am told that even when I receive the error message and send again (if I am able because the message was still there after the error message), that the message has gone through in spite of the error message. This can be annoying to the recipient who may get seveal duplicates, because I have no way of knowing if the message has REALLY gone through when I get the error message, so I send it until I get the "your message has been sent" response.
This problem has been happening for several months and updates have not solved it.
Posted by: Al | October 4, 2007 2:44 PM | (13)
hi, how can i increase the number of messages from 10 to 20 or more on my web mail page?
peace, al
Email Guy
Posted by: Tracy Hinson | October 4, 2007 4:13 PM | (14)
The DELETE should always be in the same place, first. I use it a lot more than I do REPLY. Right now I hit the reply sometimes and have to change it all. Its a lot of trouble. Thanks
Posted by: Dave | October 4, 2007 6:02 PM | (15)
I would like to see no limits to the amount of space I can use. I am constantly near full of my 10 MB limit and having to go through and try to find out what I can delete and what I can't. It's a pain and very frustrating. If Earthlink "revolves around me" then eliminate these limits so I don't have to constantly worry about it. Follow yahoo's and gmail's lead and take away the limits, please! Thanks!!
Posted by: Alison Sheehey | October 4, 2007 9:27 PM | (16)
I have a question about the webmail login page.
I thought it was just a matter of load time with dialup but I just got high speed and the page still loads slower than molasses on a winter day.
Can you please get rid of all of the ads on the webmail page and just make it a simple page?
Another annoyance is the automatic script doesn't put in the password until the page finished loading, but if you try to input the password manually, the cursor bounces up to the user name box.
BTW. I use FireFox for browsing.
Thanks, Nature Ali
Posted by: Tracy | October 5, 2007 10:51 PM | (17)
I'd like to have the option of permanently having "color & graphics" as my default. I don't like having to check on it each time, and I often forget and have to re-enter my addressees and subject line.
Posted by: Leslie Austin | October 8, 2007 2:08 AM | (18)
I am still frustrated that you took the annoying flashing ads (which drive me nuts so I cover the screen to blot them out because they are so distracting) and put them vertically on the right side of the screen instead of on the top where they used to be. They now squash the subject headers on the messages and I often can't read the whole subject line. Also at least in the past I could scroll down and not get headaches from the flashing ads on the top of the screen.
I am not kidding, I have astigmatism and the moving gyrating flashing ads make it very hard for me to read the screen without covering the ads with a piece of cardboard, which is VERY annoying.
I am a loyal earthlink customer from before earthlink existed, I have no intention of leaving earthlink, but I am extremely frustrated with the ads and their location.
Thanks,
Leslie
Posted by: tony | October 8, 2007 3:00 PM | (19)
1) Spam button is to close to delete button. I have clicked on several messages to delete and
clicked on the spam button instead of the delete button.
1a) when mesages are clicked as spam, what happens next?
2) I would like to see an increase in mail storage.
3) I also would like to see an increase in the size of out going mail message, at preset time it is
limited to 10meg, I would to see at minimum 15meg to 20meg size.
Posted by: DLeon | October 8, 2007 9:49 PM | (20)
Put it back the way it was, after 10 years I liked the way it was....
Posted by: Linda | October 8, 2007 11:07 PM | (21)
Is there any plan to allow forwarding of messages without having to take the extra step of first opening the message? I would like to be able to check a message at the main inbox menu, then select forward from a menu. I do not like having to open a message first before forwarding it.
Email Guy
Posted by: Anon | October 9, 2007 1:50 AM | (22)
As at least one other user noted, I am upset that you moved the Flash ads to the right site of the screen which makes it harder to see what the mail subjects are. I e-mailed you all about this when it first happened and subsequently chatted online with a representative who told me this would be fixed. It appears that this is now a permanent annoyance. You screen capture even suggests that you all are designing this as if everyone has wide-screen displays now, which is not true.
I was a Mindspring customer rolled over into Earthlink. I didn't think that staying a customer would bring increased problems, but it has. I have often thought of being able to access my Earthlink mail online as an incidental convenience, but it is not. I primarily have this account to use the mail, not for the Internet access AND I am paying for it. That being said, I don't think I should have to endure ads when I am paying. I don't have to do so in my other paid webmail account.
As for the screenshot, that is a 1024 size display, which has been a minimum standard on all computers for quite a few years. It is not showing the extra screen space above and below the open browser window, which may have given you the widescreen impression. It isn't one. For users with very old computers running 800x600, they see exactly the same thing but with the ad banner actually outside the window and hidden, as the Inbox doesn't get any smaller. Some users with larger displays choose to hide the ad by simply sizing their window down.
Email Guy
Posted by: Larry | October 9, 2007 12:00 PM | (23)
I don't like having to select my preference for forwarding each time. It would be more convenient to set my default and have a single FORWARD button with an option of changing my preference on an exception basis rather than having to select it each time. I find your change a real pain.
Email Guy
Posted by: Usama | October 9, 2007 12:37 PM | (24)
Just a comment about the placement of the Spam and Delete buttons in Inbox massage preview. I have been hitting the Spam button a lot lately not intending to do so forcing me to cancal out of the next screen. It would be helpful if the Delete button preceded the Spam or better yet if the Spam button was placed to the far right. Thanks,
Posted by: Susan | October 9, 2007 4:45 PM | (25)
I can no longer take out the forward, forward, forwards before re-forwarding. This is extremely annoving to me when I receive e-mails and I have to click on several forwards before I see the e-mail. Before this update, I was able to remove the addresses, etc., but often the attachment did not go through. Now I have to forward as an attachment and therefore cannot remove all the garbage. Also, why can't I send a blind copy e-mail via webmail so everyone I send to does not see the names and e-mail addresses. Quite a bit of work needs to be done to make webmail more friendly. I still have to manage e-mail through my outlook so I can send out cleaner messages. Thanks for your time.
Email Guy