Web Mail Blog

A number of users have reported a problem that began on 1/12. Rather than post and answer those individually I'm addressing it here.

When printing some emails directly from Web Mail, some users are getting only the headers on page 1, then a blank page or two, then sometimes the rest of the body prints and sometimes not. This does not happen with all users or all printers, but we have had enough reports to know it is a problem.

This problem is being fixed and the fix will be released soon. I apologize for the inconvenience. In the meantime, some users have suggested that they can print successfully by copy/pasting the message to a document and printing from there. I know that is very inconvenient and we will have it fixed soon.

UPDATE - this is now fixed and should be working fine.

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Monday morning we put out a bug fix for the print wrapping issue that began in December. It should be fixed now. At the same time we also fixed a bug that cause some messages to not have a horizontal scroll bar available in the Preview pane.

We also added a few hundred more users to the new 6.0 interface (see picture lower down the main page or click here) as we toe-in the release to make sure everything is working ok. You'll know you have it when you see a new toolbar across the top of the Web Mail page. If you are on the new interface and leave feedback here, please mention it. We plan to roll it out to all users in the next month or so.

I'm on jury duty all week and have not caught up incoming comments but will try to get to them later this week.

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