Web Mail Blog

Thanks for finally fixing the problem with plain text message composition not
displaying in courier new (which i reported at the end of June)

I would like to comment that the new 1px horizontal line you've added between messages
is VERY visually overwhelming/too busy. In Firefox 3.51 on the Mac, the line is VERY bold.
In IE7 on XP, the line is more grayish and more sub-dued (only less annoying). I vote for
removing it or making it a savable option.

I still wish you would make the "Search Message" feature default to the INBOX (which I'm
sure the majority of people statistically search the most)

Don't like 6.1.2 at all!

The fonts I receive messages in and the default plain text font for response don't match anymore. Confusing.

Font size changes when writing messages with rich text are not consistent -- for example, before typing anything I would select a font size of 14 (sending to vision-impaired friend) and some of my message would be in 14 point but then it would change font size back to a smaller size later in the message, I would have to manually select all that I had typed and hit "14" again. (Also took me a while to find the font size icon...I liked it better in the just-prior release of 6).

When writing a message the first attempt to send it didn't work (got some kind of "can't open" error, sorry did not write error message down): I hit "save as draft" and got the confirmation that message had been saved to drafts....but then I went and looked in drafts and it is not there. GRRR!

Also, it has "felt" slower all day.

I dislike 6.1.2 enough that I picked the "use previous webmail" option. Hoped I'd get the earlier release of 6, but will settle for the older version it gave me....would rather have LESS functionality than BUSTED functionality.

I've been having problems with attachments sent with a message. The problem is noticed when someone sends me a message and includes pictures in an attachment. The paperclip (sign that an attachment exists) shows on the margin of the message in the group listings; but when the message is opened, there is no indication of an attachment to be found. I have tricked it with something that works (at least for now) and that is to forward the message (without actually sending the forward) and there, magically, is the message along with attachments, as would be normal. It's very strange and a bit frustrating. This is just happening lately since all the web changes. I have a Mac and use Safari 4.0.3, if that helps. Hope it involves an easy fix. Thanks, btw, for all the work and the great changes with the new web mail.

Dear Email Guy:
As with many other of your subscribers, I have been enjoying the features, style and appearance of the new interface for the past couple of months.
Let me add my vote to the suggestion of ‘brightboy’ and several others in the past few years to make INBOX the default for “Search Message”. Thanks.

Now that 6.1.7 has been released today, I am going to raise my concern yet again
about the new 1px lines that is now been inserted between each message list
(for alleged readability)

These new 1px lines are very visually OVERWHELMING because of the stark contrast
that exist with the WHITE background color and are a classic case of bad user interface
design.

Here are my suggestions on how to rectify the situation:

(1) Make the background color in the listing space a shade of gray that is
much closer to the color of the 1px line such that contrast is greatly diminished
between the two. This is what GMAIL does and I don't find the lines
objectionable at all.

(2) Make the background color a REALLY light shade of gray and then make
the 1px line white. This provides a visual experience that is VERY subtle on
the eyes YET still accomplishes the goal. There is a good example of this
at the following guitar forum:

http://www.hugeracksinc.com/forum/index.php

(3) Remove them completely or make them an option in the PREFERENCES.

I really hope you take these suggestions seriously.

With this week's with the changes that were pushed, I am now having problem receiving emails from people on my white list in my address book. Contacts that I have been emailing with daily for years are all now receiving Spamblocker requests to be added to my contact list. I have double checked and these people are all already on my contact list. Why is this happening and can you please diagnose and fix this problem ASAP. I can no longer use my inbox to read my mail, they are all going to my Suspect email folder. Thanks.

Getting an error each and every time I try to send a message with this new version! The error says something to the effect of "Internal Server Error." There is no indication whether the message was actually sent or not...so I have to re-send. I guess we've broken what wasn't broke before!

To further refine my earlier post (which hasn't posted yet after several hours!).....it appears there is a bug when trying to Reply to an email. Upon sending the Reply, an error message appears indicating an "Internal Server Error" and to Sign back In to WebMail. It's happened several times now in the past few hours.

Although these posts appear to be heavily censored, this REALLY IS a legitimate attempt to get a problem in WebMail 6.1.7 fixed. Maybe someone there at EarthLink can at least show the courtesy of acknowledging our concerns once in a while. You sure take our money easily enough!

Still can't create a clickable hyperlink using HTML in Firefox. (Works fine in IE8, but that's not my preferred browser.)

The last several days I have experienced problems with sending e-mails. Sometimes they are sent twice, and sometimes I receive an error message indicating the message was not sent, but saved in my "drafts". Also, on a number of occasions, there is an error message telling me that my e-mail could not be sent, when in fact it was sent. The other problem with my recent e-mails is that it is reported that I have no unread e-mails when I have several in my inbox.

Please help!!

Thank you.

I have problems sending e-mail. After I'check the 'to' box in my address book, I am prompted to check 'OK'. There is no 'OK' box shown and I am forced to type in the address. Previously, there was a box that said, 'Insert all addresses checked. And when clicked, the addresses associated with the checked boxes were inserted into the send to box on the e-mail to be sent. Tell me, please, where in %#@* is the OK box shown on the address list? I tried hitting the enter key and nada! Help, Please!
Bohdan Kostyshyn

About 2 weeks ago my spell check disappeared. Can you tell me how to restore this feature. This has happened several times. The last time I had it was in the bar above my e-mails whicn was nice.