Web Mail Blog

Thanks, I was wondering what I was doing wrong with the 2 sent messages..... :)

This "double-send" problem just appeared on my (and my wife's account) and has been causing much grief hee. "Fix it!", my wife insists!

Thanks so much for addressing these two annoying issues. Otherwise, WebMail seems to be getting better all the time!

My sent Emails are still double! Its been a week! How much longer before fixed?

I now have a problem when replying to some messages. It lists an "unknown webmail error." This has happened even with addresses in my addressbook and not with all replies. It began around the time of the new changes. I have a Mac 10.4.11 and use Safari 4.0.3 .

When I send I get two errors at times Problem with Server and Unsuccesful email at this Time

Or something like that.
It also puts them in my drafts folder and it shows in my sent folder..

Mike

I haven't seen any other comments about this particular "bug" I have been experiencing sporadically for the past month or so. Sometimes when I login there is no "Known Spam" folder listed. Sometimes clicking "Check Mail" will cause the folder to appear when the page reloads other times I have to logout and log back in for "Known Spam" to show in the left sidebar. Doesn't seem to matter whether there is anything in the folder or not when it isn't shown. Also happens on a couple different operating systems with various browsers on multiple computers which makes me think it's something on your end rather than on my particular setups. A minor annoyance rather than a severe usability problem but since earthlink is still misclassifying wanted mail as spam despite numerous reports that "this is not spam" I am forced to check the "Known Spam" folder for legitimate messages and when that folder is not listed I wonder what might be in it.

2 problems:
I too am having a problem with trying to reply to or forward, some e-mails that I receive. The problem occurs when I select the forward or reply button. I get an unknown error page display and can get no further. Does not happen with all e-mails I try to forward or reply to, just some of them and I can not see anything those e-mails have in common... nor are they always from the same sender, and with and without attachments.
I also have a problem with sending some e-mails with more than 6 or 7mb size... the error message reads that the e-mail is too big to send.
Both problems commensed at the time of the new changes.
Thank you.

My web mail is taking a long time to load and most of the time it times out when trying to load the page and after logging in. Has this issue been reported? Please let me know as I am having a great deal of difficulty and have already troubleshoote with both Earthlink and local cable company.

Why is it that I can receive Large emails, but when I try to send them, it won`t let me send anything over 10 mb? Will that ever change??

On Oct. 24 I started having a problem: I wanted to reply to an email and also attach 3 small pix. After I clicked send a new window came up with the "webmail unknown error" message plus the following: "Sorry, an internal error has occurred. Please click on the web mail link on the header and return to web mail"

After many experiments I have narrowed it down to attachments. I have tried to send emails to one of my other email addresses, to other people outside of earthlink (with pix attached) and all that happens is the above message page comes up and nothing at all is sent. Spent time talking to Earthlink help on this but the conclusion was that my mail was going through even though the message showed up...however after that conversation I determined that, in fact, no email was going out if it had attachments.

Would really appreciate any info on the problem and if it has even been recognized as a problem and if it is being worked and when it might be solved or where else I should go or what else I could try. Thanks in advance.

One more piece of info on my entry of 10/25 re "Web Mail Unknown Error": way over on the edge of the page is "Web Mail version 6.1.10" - if that's any use.

Thanks for the blog. I was getting that an error has occurred recently after sending and now I see you are working on it. I don't have to try to call. But I see your message was posted about this on Oct 5 and now it is Oct 28 - when the correction take place for all of us?

I've gotten the "Unknown webmail error" deal a few times, too -- and I'm using Firefox 3.0, not IE, if that helps you guys track the glitch. Thanks for all the great work perfecting this stuff!