Mobile 4G Internet – Connection Troubleshooting

mobile 4G Internet connection troubleshootingIf you’ve been a regular blog reader, you probably know that this past June we launched a new EarthLink 4G Internet On-the-Go service to help you stay fully connected all around town or even around the U.S.

We also followed up with a quick tech tip to show you how easy it is to set up the wireless 4G hotspot and connect by Wi-Fi.

Our mobile 4G service really is convenient, powerful, and simple, but like any kind of technology, sooner or later you’re bound to encounter some issues or errors. Today’s tech tip will help you quickly resolve them if you do.

There are several reasons why you may not be able to pull up the EarthLink 4G Hotspot page in your browser, why you might have low signal strength or even no signal.

There could be a problem with your browser or your computer’s firewall or security software could be blocking access to the hotspot page, but here are our recommended steps for troubleshooting any 4G connection issues:

  1. Try to reposition your 4G hotspot: This is especially important if you are indoors. Try several locations to see if the signal strength improves. Moving close to a window often helps.
  2. Check your 4G hotspot: Make sure that it is powered on and that your laptop, tablet or other device you are using is connected to the hotspot by Wi-Fi.
  3. Verify the 4G hotspot page URL: You should see http://earthlink4g or in your browser’s location bar.
  4. Clear your browser: Clear your browser’s cache, cookies and temporary Internet files. See this Support Center article to learn how to do this.
  5. Disable other connections: If your Wi-Fi device is connected to other devices (with an Ethernet cable, for example) or connected to other networks, disable these connections or remove the cables from your Wi-Fi device.
  6. Disable security software: If you have Internet security or firewall software running on your Wi-Fi device, disable it and see whether that resolves the connection issue. Some firewall software may block access to the 4G hotspot homepage. If this is the issue, please contact the manufacturer of your security software to troubleshoot why it is blocking you from accessing this page.
  7. Reset your 4G hotspot: Don’t worry—it’s easy. Click here to learn how to reset your hotspot.

If you’re one of our wireless 4G Internet subscribers – either 4G On-the-Go or 4G At Home  – let us know how you’re enjoying it by leaving a comment below.

4 Simple Ways to Spot Spam!

Email helps us keep in touch with friends, communicate quickly with coworkers, and receive messaging from businesses we interact with (like banks, service providers, and even coupon services!).  We share our email address with people and companies we trust, and as a result, our instinct is to trust every message that hits our inbox.

But the sad reality is that, much like our physical mailing addresses, entities we do not provide our info to can send things to us…and these emails can sometimes be malicious.  These emails are called “phishing,” “scam” or simply “spam” emails, and should be reported (“mark as spam” in your email inbox, deleted/ignored, and/or reported directly to your email provider…NEVER respond).

Here are 4 simple ways to spot a scam email:

1) There are misspellings.  Unless the email is from a friend (and there are no links to click on), this message is probably a hastily-put-together spam email.

2) The email asks for personal info.  No reputable company will EVER ask you to reply to an email with personal information.  They will refer you to their legitimate website.

3) There are links in the email that aren’t what they promise to be.  If you get an email from a bank, and the link sends you to a website that LOOKS like your bank, but the URL (the web address in the navigation bar…for example, “” is the URL for google”) is not ACTUALLY for your bank, the email is 100% spam.  Do not enter your personal info.

TIP: To be SURE, even if you do receive legitimate emails from your bank (or any entity you log into), don’t click the email links.  Instead, visit the website on your own to make sure you’re always visiting the right website.

4) There is an attachment.  Do not open attachments that aren’t (a) from people on your contact list who have told you an attachment was coming, and (b) attachments containing info that YOU requested from a business.

TIP: Make sure the customer service person sending you the attachment has an email address “”

Web Mail 6.2.14 Released on 4/14

You may have noticed the new “What’s New” button on the right side of the toolbar.
We’ll use that page to describe new features and tell you how to use them. Currently it describes the font preference setting that was new in the last release.
This release also included two important bug fixes:

  • The error that was occuring when deleting the last message in a folder, is fixed.
  • We fixed a cause of lost sessions where you would be returned to the login page during an active session, or get an error “due to inactivity”.

Web Mail 6.2.11 Released Today

This release fixes a few bugs reported by users, and also adds a much-requested enhancement.

  • You can now save your desired font settings to compose messages, including font name, size, color, and italic/bold/underline. There are two ways to save your preference. When composing a message just set the font the way you want it and click the Save icon on the far right of the toolbar (looks like a disk icon). You can also go to Preferences / Sending & Replying, under the New Message Editor Settings.
    After saving, all new messages and replies will be in the style you saved, by default. You can still edit in-line using the toolbar to modify the saved style for any particular message.

Bug Fixes

  • Fixed 500 Server Error when attempting to log out.
  • Fixed cursor not appearing in To field by default on some browsers.
  • Fixed Chrome browser opening new tabs for all links.
  • Fixed Anonymous Email link not appearing in Preferences for some users.
  • Fixed a highlight format problem in compose with Firefox.

Please let us know if anything isn’t working right.