How to Check Availability for EarthLink High Speed Internet Services

Let’s say you want to get high-speed Internet access at home, but you’re not sure what to get.

You know EarthLink has been a leading Internet service provider, or ISP, basically forever (19 years, to be more precise).

You probably have a friend or two who use and like our high-speed or dial-up Internet services.

So, you open your web browser and go to

high speed internet services - availability check

Now what?

Well, you could click High-Speed Internet in our site navigation to explore the product pages for our high-speed cable Internet, DSL Internet, Freestanding DSL (that’s DSL with no phone line required), and Satellite Internet.

But you might want to save yourself some time by confirming which of our high-speed Internet products are available where you live right from the homepage.

Simply fill out the very brief form in the box on the right-side of the page. It says Check Pricing & High Speed Availability. Here’s all you need to do:

  1. Enter your home phone number (or click the checkbox if you don’t’ have a home phone).
  2. Enter your street address (plus apartment number if you have one).
  3. Enter your zip code.
  4. Click the Show Me button.

After just a few seconds, you’ll see a page that shows you all the high-speed services and plans that you qualify for at your home. You’ll see pricing information as well.

If you know which high-speed Internet service you want, click the Buy link to go to checkout. Otherwise click a Learn More button to find out more about each available service.

Dial-Up Internet and Wireless 4G Internet

The availability check from the homepage that we just explained is primarily for our high-speed residential Internet services. But if both cable and DSL broadband are not available where you live, you will likely see EarthLink Dial-Up plans listed in the results. Dial-up access is available virtually everywhere in the U.S., as long as you have an active home phone line. If you decide to go with dial-up, you’ll also want to verify that one of our dial-up Internet access numbers is a local call for you. We have thousands of them, so that’s likely to be true, but it’s best to be 100% sure.

Also, keep in mind that our high-speed availability check is only for residential services. If you interested in wireless, mobile high-speed Internet access, check out our 4G Internet On-the-Go service. Click the See Coverage Map button to check availability of this service. You’ll see all cities listed with service, and you can enter an address or zip code to confirm more local availability.

Top 10 Dial-Up Connection Solutions

If you’re using Dial-up Internet access to get online, it’s smart to keep a list of troubleshooting tips in case something ever goes wrong.

The good news is that most of the things that do go wrong are very easy to fix. Trust us —we’ve been helping our dial-up Internet members connect more reliably since way back in 1994.

So, if you ever can’t connect to the Internet, the dial-up Internet experts here at EarthLink recommend you try our top 10 dial-up solutions:

  • Top 10 dial-up Internet troubleshooting tipsWait a few minutes (really, that’s all)
    If you were recently connected to the Internet and haven’t changed anything, your dial-up connection may automatically reconnect depending on your configurations. So just give it a few minutes. If your dial-up connection does not recover after several attempts, you should move on to the next suggested solutions.
  • Restart your computer
    Turn off your computer; wait for 30 seconds; then turn it on and try your dial-up connection again. This super-simple solution is often all you need to do.
  • Check your phone line
    Dial-up Internet access requires an open phone line. So make sure no one in your home starting using your phone in another room. Unfortunately, you can’t browse the Internet and talk on the phone at the same time. (Also, check that a phone wasn’t left off the hook.)
  • Check all cords and cables
    Cords and cables sometimes get knocked out or loosened. So make sure your phone line is securely plugged into your computer or external modem (if you’re using one) and the phone jack in your wall.
  • Check for hardware problems
    If you have an external dial-up modem, make sure its lights are on or shows signs that it is plugged in and functioning. If you are using a surge protector, make sure that it is on (it’s pretty easy to accidently bump a surge protector and turn it off). Make sure that the outlet that you are using is working by plugging something else into it. Then try plugging your modem into another outlet. If it still shows no signs of it working, you may have to replace the modem.
  • Check our Network Outages page
    If you can get to the Internet from your smartphone, tablet, or a different computer, visit our Network Outages page at to see if there are known problems with our dial-up network. If there is an outage listed, you can be sure we’re working to get it resolved as soon as possible and you can check back for confirmation that it’s fixed.
  • Double check your email address and password
    Your email address and password are both case sensitive (so capitalization matters) and they need to be entered exactly for you to be able to connect. Mistyping passwords is one of the most common reason dial-up users fail to connect to the Internet. So ensure that your keyboard’s Caps Lock is off and retype your email address and password carefully.If you forgot your password (and can use another computer or device to connect to the Internet) you can reset it at
    Important:  Your new password may take up to 20 minutes to activate in our system.
  • Update drivers and firmware
    Make sure that the drivers and firmware on your computer and modem are up-to-date. That process varies by computer and operating system, so check your computer’s help system if you don’t know how to do it.


Which Internet Connection Are You?

Like favorite colors, everyone has an internet connection that fits them best.  Find out which connection YOU are with this fun guide:

You are DIAL-UP if…
…you want internet that is basic, universal, and inexpensive.  Dial-upinternet is a good choice for basic web users.  It isn’t the fastest internet connection available (though EarthLink does provide a free dial-up accelerator that lets you surf up to 7x faster than regular 56K dial-up), but it can be installed into any home in America with a phone line.  And it’s incredibly cost-effective: Prices are as low as $9.95/mo for the first three months!

You are DSL if…
…you need a reliable connection, but require more speed than dial-up (to watch a lot of videos, stream content, etc). DSL internet is up to 100x faster than dial-up access, and is perfect for those who spend a lot of time online.  With low pricing like $14.95/mo for the first three months, it’s also a great value!

You are CABLE if…
…you like to spend a lot of time downloading/uploading content, streaming full-length movies, playing detailed online games, (etc.). Though offers vary by location, a cable internet connection can start at only $29.95/mo, and can be up to 250x faster than dial-up access.  It’s a great solution for people who feel the need for online speed!

(NOTE: if you live in a rural area that doesn’t have access to cable or DSL, but desire more speed than dial-up, EarthLink offers satellite internet to make sure your needs get met!)

Dial-Up Internet Access for Mac Users

Dial-up internet access for Mac users is fast and easy with EarthLink Dial-up.  But the experience is a little different from that of Windows users.

If you are a Mac user, here’s how you should configure your computer (OS X 10.5) for dial up Internet access with EarthLink:

  1. Open your System Preferences (under the Apple menu).Setting up dial up internet access on a Mac computer
  2. Click the Network icon (in the Internet and Network section).
  3. In the left menu, select either Internal Modem or USB Modem.
  4. In the Telephone Number field, enter an EarthLink dial-up Internet access number that’s local for you (if you don’t have one yet, find a dial-up access number here).
  5. Enter your EarthLink email address in the Account Name field.
  6. Enter your password in the Password field.
  7. Check the box next to Show modem status in menu bar.
  8. Click Apply to complete your dial-up networking setup.

Now, whenever you want to connect to the Internet with dial up, you can click the Connect button on the Network window.

To set up earlier Macs for dial up access, use these tutorials: OS X 10.3 and 10.4 or OS X 10.0 and 10.1.

Don’t Forget to Use EarthLink Accelerator for Faster Dial-Up

We also strongly recommend that Mac dial-up users download EarthLink Accelerator (it’s FREE for all our dial-up access members). With Accelerator installed, you’ll be able to surf the web up to 7x faster than with regular dial-up. And it speeds up email too. So don’t wait — get it now!