Email Troubleshooting with the EarthLink Email Answer Wizard

All EarthLink Internet access customers (cable, DSL, Freestanding DSL, Satellite, and dial-up) get up to 8 email addresses, with Web Mail access and built-in spam and virus blocking.

So email is likely to be very important to you.

That’s why we want to make sure you are aware of the Email Answer Wizard, located in the EarthLink Support Center. It’s a quick and easy way to troubleshoot any problems that come up with your email.

The Answer Wizard is currently on the Support homepage: the fourth bullet under New Articles heading. You can also get to it from the Email menu at the top of the page (it’s third in that list).

To get started with Email Answer Wizard, click the link to indicate what kind of email help you want: either for EarthLink Web Mail or an Email Program.

Web Mail

If you choose Web Mail, you’ll be asked if you want help with Receiving Email, Spam and spamBlocker or Signing In.

If you click Receiving Email, you’ll learn what do do if your mailbox is full or if spamBlocker is blocking valid email messages.

If you click Spam and spamBlocker, you’ll learn how to restore email that went to the wrong spam filter folder, how to change your spamBlocker settings, how to report spam or phisher emails, and how to block an email address or email domain from sending you email.

If you click Signing In, you’ll get our top four tips and tools to help you resolve sign-in problems for Web Mail.

Email Programs

If you’ve chosen to get help with an email program and not Web Mail, the categories of help you can get are: Setting Up My Email Program, Sending and Receiving Email, and Reducing Spam.

Email Setup help is organized by operating system (Windows or Mac) and then by email program (Outlook 2010, Windows Live Mail 2011, etc.). If you are using Microsoft Outlook or Outlook Express, you are advised to try the EarthLink Setup Tool first (you can download the free Setup Tool here).

If you click on Sending and Receiving Email, you’ll first be asked to specify if the issue is sending, receiving, or both.

Troubleshooting tips in the Sending and Both Sending and Receiving categories are organized by operating system (Windows or Mac) and then by email program.

Tips in the Receiving section are for these common problems: I have stopped receiving new emails, I can’t get a certain email or I get several copies, and I get a username or password error or other problems.

If you choose the Reducing Spam category, you’ll have access to our top five anti-spam tips: How to stop an email message from going to the Suspect folder, how to stop an email message from going to the Known spam folder, how to change spamBlocker settings, how to report spam or phisher email, and how to block an email address or domain so you don’t receive any more email from them.

Here’s to trouble-free EarthLink email. And easy troubleshooting if you ever need it.

More Ways to Use Domain Email

Domain Email from EarthLinkA couple of weeks ago we posted about the value of using domain email for business communication and provided tips for choosing the best domain email addresses.

Last week we followed up with an overview of EarthLink Web Mail for Hosting and Domain Email customers.

This week, as promised, we show you how to use your domain name email addresses with email software on your PC or with a mobile device such as a smartphone or tablet.

Getting started couldn’t be simpler: all you need to do is configure the mail settings for the email software or app on in your PC, tablet, or smartphone using the following information as a guide.

Settings to Configure Your Domain Email On an Email Client or Mobile Device

Email Address (your full email address) 

Incoming (POP) server (mail. followed by your domain name)

IMAP – Incoming / Outgoing

Outgoing (SMTP) server


Account / User Name (your full email address)

Use the password you created along with the email address. If you have previously signed in to EarthLink Webmail for this email address, it’s the same password.

If you are using secure mail, the port numbers are as follows:

  • POP = 995
  • IMAP = 993
  • SMTP = 465

One final reminder: remember to use your own domain name wherever it says above, and use your own mailbox name where it says mailbox.