We’ve all heard the phrase “a picture is worth 1,000 words,” and we’re pretty good at applying it to physical situations. “Instead of telling you about my vacation, let me show you the pictures.” “See how beautiful my daughter looks?” “Here are the pictures from my fender bender for insurance purposes.” But too rarely we don’t apply this to our online lives. How many times have you tried to emailing a description of an internet issue to a support person, only to have them not understand you? …did you include a screen shot?
The next time you find yourself drafting an email where you have to explain an issue, include a screen shot. It may seem redundant, but the support associate very well might understand your words better if you include a photographic example. Without the in-person or over-the-phone benefits of body language or tone, our words may not be fully understood. But with a screen shot of what you’re talking about (“I get this error when I try to log in: see screen shot” or “I don’t see that in my settings…here’s a screen shot of my settings page”), you’ll come across loud and clear.
If you’re not sure how to take a screen shot, click here for a simple guide on taking screen shots on your PC, Mac, or even iPhone!