Hosted Voice Services – Be Heard

sub-hosted-voiceIt is impossible to duplicate the power of the human voice via text, email or online chat,and many experienced salespeople swear by the strength of closing a deal (or answering questions) over the phone.

At EarthLink Business we know the value of the human voice and we place a high value on delivery of high quality voice transmission over our nationwide IP network. Whether your business requires Hosted Voice services and mobile devices, or relies on traditional telephony communications EarthLink has a full voice product suite delivered with quality of service second to none. So if you want your voice to be heard loud, crisp and clear reach out to an EarthLink Business representative today.

Google Announcing New Products at I/O Conference

Google 2013 developer conference - new google productsThe biggest Internet news of the week is coming from Google, which just yesterday kicked off its 6th annual Google I/O developer conference.

The conference, which over 6,000 developers are attending at the Moscone Center in San Francisco, is still going on right now and will conclude tomorrow. But there has been quite a lot of buzz about what Google has already announced.

Here’s a rundown of the biggest announcements from the Google I/O developer conference so far:

  • Google Play Music All Access: This is a new, unlimited streaming music/Internet radio subscription service. It offers access to millions of tracks, playlists and suggestions based on music you already own and like, and let you customize a streaming radio station based on specific songs or artists (a la Pandora). You can stream music on Web or Android phones and tablets. The service will cost $9.99 a month, but if you sign up for a free 30-day trial before June 30th, you’ll pay only $7.99 a month. CNET has a review of the new All Access service. Or visit Google Play Music.
  • Google Play social gaming: Google is launching a new platform that will allow game developers to build in more social gaming aspects as well as take advantage of Google’s cloud storage capabilities, so you could play and pause a game on Android devices, iOS decices, PCs or Macs. See the Wall Street Journal for a review.
  • Google Maps: The popular map and direction service has been totally rebuilt. The next generation of Google Maps offers a more full-screen, less cluttered view with a search box built into the map itself. You’ll get a lot more options with your map searches: more local points of interest, more business information, street view and satellite imagery options, photo tours, and more. You’ll likewise get more options for directions: car, public transportation, walking, biking, flying. The new maps is available for the Web, on Android devices, or iPhone. Google has a preview of the new Maps and links to downloads here.
  • Google Search: Google previewed its work on conversational search. When it launches, you’ll be able to say “OK, Google, will it be raining this weekend in Central Park?” and get your answer spoken back to you. You can then ask follow-up questions. Google also announced improvements to its Knowledge Graph, to answer factual questions more precisely and fully. And Google Now updates offer reminders based on time and your current location. See Google’s Inside Search blog for more details.
  • Google Hangouts: Google launched a new Hangouts chat, video chat and unified messaging app that works across platforms. You can use it to text, send photos, or have a group video conference; SMS integration is reportedly coming soon (but not for iOS). The new Hangouts replaces Google Talk and G+ Messenger. It’s now available on Android, iOS, Chrome and Gmail. Read a review of Hangouts on Techcrunch.
  • Google+: The social network site has been redesigned to work better across platforms (Web and mobile devices). Google+ Photos also features a number of important updates: Auto Backup, Auto Highlight, Auto Enhance, and the more-awesomely named Auto Awesome. Google has an overview of G+ changes here.

That’s not all. Watch for more updates on Google’s Official Blog.

You can also keep up-to-the-minute on Google announcements and even watch live streaming video of the ongoing developers conference here.

SSL Certificate – Give Your Customers Peace of Mind

SSL certificates give online shoppers peace of mind…and since online shopping is an important part of modern commerce, and your business should make sure to take full advantage.

https ssl certificateOnline shoppers love convenience but hate risk. No one wants to be unsure about placing a purchase because they might be giving their financial information to an insecure site.  Don’t let that happen to your business: give your customer a guarantee.

This guarantee is a digital certificate.  Also known as an “SSL Certificate,”it encrypts your site’s online shopping cart, making it incredibly tough for a third party to snatch the credit card/mailing info your customers provide you.

And how will your customers know you’ve encrypted your website?  Firstly, you can display a graphic (showing a seal of the certificate, or a lock, etc) on your site, but…more importantly…if your cart is properly encrypted, the “http://” in your store’s web address will display as “https://” (the “s” literally stands for “secure”, and there is no way to get it without encryption).

With a secure website, your customers can buy without worry.  So include an SSL Certificate as a part of your ecommerce web hosting plan!

Good Domain Names – How Valuable Are They?

Domain Names for Your WebsiteForbes.com recently published an interesting article by venture capitalist David Teten about domain names.

Though the focus was specifically on whether startups should spend venture capital funding on a domain name, the article was a good reminder of domain name basics (as we’ve previously posted about; see Best Website Domain Names) and provided valuable insight and domain strategies to use when the domain you want is unavailable.

The article asserts that while domain names are currently a little less important (because of mobile and apps), they are still your email identity (as we also wrote about a couple of weeks ago in Domain Email…What Are You Waiting for?) and an important part of your marketing.

A domain name can even be the difference between winning and losing companies, one of the factors that tips the competitive balance from one startup to another; for example, the stronger Mint.com domain winning out over Wesabe.com.

Why? Because a good domain name catches attention, is easy to remember, and easy to find online. It represents your company often before you have any other way to influence potential customers, investors, or even future employees.

Three main domain name factors proposed in the article are:

  1. Fit. This is perhaps obvious, so Teten doesn’t explain any more than to say the domain should match the business. There are, of course, different ways to “match” or “fit.” As we’ve previously written, a domain name that is an exact match or close match to your company name (assuming you’re not a startup with no previous company name) is often the number-one recommendation. Next would be a strong, popular keyword that’s associated with your business, like one of your core products or services. I would say that the domain doesn’t have to be immediately obvious but it should makes sense when you think about it. Like the Facebook domain. While “facebook” wasn’t a popular keyword and people first hearing the domain may have wondered what it was, a social network like this is kind of like a contact “book” with the “faces” (and other personal detail) of friends. So it fits.
  2. SEO. Here’s another push for keyword-rich domain names. If your domain name exactly matches keywords people are using to find the products or services you sell, your website will get a real boost towards the first page of search results (assuming you have a non-hyphenated .COM site). If you are lucky enough to have such a domain (or can get one), make sure you optimize the homepage for your domain name keywords. In other words, the content of the homepage should support the URL/domain.
  3. Linguistic Characteristics. Though we have written about certain aspects of these good domain name characteristics before (notably that you want a short domain, without hyphens or numerals, that’s easy to spell and therefore remember), some of Teten’s other recommendations about the internal sounds of domain names were new and intriguing.

No matter what your domain name means, data suggests that the best ones generally have these linguistic characteristics:

    • are short
    • use dictionary words
    • do no include hyphens or numerals
    • have initial sounds that are easy to articulate
    • avoid internal sounds phonemes associated with disgust (like the uh sound in yuck and the ew sound in puke)

The bad news: If you’re going to be bidding on domain names that are already owned, you’ll probably need fairly deep pockets. Average domains are said to go from $5,000 – $20,000, with the very top of the market going in the millions.

The good news: Teten advises most new businesses to start with a free or very low-cost dot-com domain name. If your ideal domain name isn’t available but there is no website yet active at that domain, you may want to purchase a similar domain to launch your business with the goal to transition to the other domain when you can purchase it. These EarthLink Web Hosting services offer a free domain name for one year.

To get more domain name advice for startups, read the full article on Forbes.com.

When you’re ready to get started, here’s a step by step guide to choosing a new domain name with EarthLink.