Amazon's Gold Box And Refrigerator Staring
Posted on March 31, 2006 at 9:38 AM in bests

Note: The below is an archived entry from Earthling, formerly EarthLink's official blog. The blog itself has been decommissioned and is no longer updated, and comments are trackbacks are no longer accepted.

I have to hand Amazon.com a well-earned best for shoppertainment. Their Gold Box feature feels like a free slot machine sitting there on the top right of the page. It shouldn't, and grown ups should know better, but it still compels me to click every time I see it. For the uninitiated, this is a section of the site that gives you up to ten special sale items that you have something like 60 minutes to purchase or pass up. You can only look at each offer once, and you can only open your gold box once a day.

goldbox.jpg
Look at those puppy dog eyes. I'd give that gold box the shirt off my back.

Whenever I find myself on Amazon the first thing I do is hit the gold box and flip through my offers. I'm not sure why. I'm not sure if I've ever bought anything from it, but there's something about the thrill of receiving ten limited-time offers purportedly chosen just for me.

In web retail years, it's pretty ancient. I couldn't find an official press release on Amazon.com about it, but this article dates it as being born in June of 2002. Skip past the big ad to see the article.

I did a quick Technorati search on it, and found plenty of evidence that Gold Box Watching is a popular past-time among bloggers. When a strange product like a over-the-counter defibrillator appears in people's offers, it gets noticed. And because it's supposedly highly personalized, it gets the same kinds of sideways, confused dog stares TiVo gets when it suggests an offer that's totally not right for you. Then there's the speculation about strange item combinations, like a Prada pocketbook with a tape measure.

(Steal this idea:) Someone should start a Gold Box Watch blog if one doesn't already exist.

Sometimes it does pick things off of your wish list or what you've saved in your shopping cart, and other times you get completely random items, like the massage mat I was just offered.

So what's the draw for me? If I rarely if ever buy stuff from it, why do I keep clicking it? My first thought is that it's like looking in the refrigerator when you're not hungry. Sometimes you just want to stare dumbly at a bunch of options. I spent more of my teen years doing this than I care to admit. I'm not sure what it does for you, but it's some form of entertainment. My second thought is that there's some good psychology here.

You can only look at your gold box offers for one hour in total each day. As I remember, if you pass up an offer, you can't go back and get it again. And once you buy one of the items, you can't see the rest of the offers that would have come after it. It's kind of like a tiny little personalized game show.

In some strange way, I think we also get some comfort from being reminded of the 'land of plenty' that is the American retail landscape. Seeing a store stocked with stuff is comforting. Somewhere in the back of your head, it makes you feel like everything is ok. And the same goes for variety. Knowing that Amazon can surprise me with strange, wonderful, and occasionally useless products makes me feel like things must be good in the retail world. Obviously, the presence of the gold box offers is not a good economic indicator for the thinking man, but I think that's probably the effect it has on me emotionally.

Even if I'm not buying the featured offers, I think it works out well for Amazon because it's part of what brings me back to that page when I'm looking to buy something. On some items, I'll search for the absolute lowest price, but if it's something that I know is in Amazon's wheelhouse, like a book, CD, or DVD, I usually end up at Amazon. And the gold box is part of the reason why.

Comments

I do this too. The thing that bothers me about it, though, is that the discount is so small, usually a buck or so. I feel the Gold Box should be giving me fabulous deals on random things. Why? I don't know.

Also, for some reason, it keeps offering me home excersize machines. Are you scolding me, Gold Box?

Ahem, "exercize."

haha, funny stuff

amazon.com makes a huge assumption that what a person orders they order for themself - haven't they heard of gifts? They make recommendations for books, music, lawn sprinklers (yes they sell those) - most of which I have bought for other people who have different interests. So what they offer for sale usually has nothing to do with my interests and I don't watch the sale thing - I can understand why someone would - one good reason is you might have to clean up your office and its easier to watch the Gold Box heh

Good analysis, I think you're right on the mark about the gold box's soothing backstory. Creepy.

What do they care who you're buying for? If they can predict your gift-buying proclivities, for them that's just as good as predicting your self-buying proclivities. Just doesn't serve you as well, and probably undermines the box's attractiveness to you the clicker.

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