VoIP Features on Legacy Systems

VoIP gets all the attention – but what about companies that purchased a PBX (Private Branch Exchange) phone system or are just not ready to take the leap to a full VoIP (Voice Over IP) solution? Are there still VoIP options available? Does ‘the cloud’ come into play?

A PBX is a private telephone network used within a company. The users of the PBX phone system share a number of outside lines for making external phone calls. The PBX also connects the internal telephones within a business as well as connects them to the public switched telephone network (PSTN).

VoIP itself is merely a new way to transport calls…not the way calls are processed. And EarthLink Business has options available to see if your company can continue to operate using existing systems while still taking advantage of VoIP features…

EarthLink Business offers complete Line Side and PRI services, which we hand off to the customer as analog lines or TDM PRI, respectively, to the customer’s key system or PBX/IP PBX.   These EarthLink Complete Voice services transport calls and data across a VoIP network, allowing customers access to many of the same great features offered with EarthLink Complete Hosted Voice:

Network-based Unified Voicemail hosted in the network for access from any device.

Network-based Unified Fax for viewing inbound faxes on your computer, web-browser, or email from anywhere.

Auto Attendant provides a virtual receptionist and simulates a live operator. Auto Attendant directs callers to the correct department or employee. The main menu can be configured and personalized. Calls can be sent to a phone that is not on the system such as a cell phone.  This network option eliminates the need for an additional piece of equipment on site.

Call Router provides businesses with the ability to route calls from their main business number to alternative destinations. Features include automatically routing the main number to any 10 digit domestic phone number, send all calls to the main number to voicemail or set up a weekly call routing schedule based on: time of day, day of week, calling party and configure for holidays or special days in advance based on a calendar. Control of call router is through a secure administrative portal where customers can make updates and changes from any Internet connection 24/7/365.

Abbreviated Dialing enables customers to dial their other locations, on the same network, without having to dial the full 7-10 digit number, similar to extension dialing.  This is supported across all EarthLink Complete Voice products.

Site-to-site calling allows customers to call all of their locations without incurring domestic long distance charges.

Have questions or want to know more? Contact EarthLink Business and we’ll see how we can help!

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