Web Mail Blog

What happened to the option for spell check? It has disappeared from my email page. Not good!!! Please replace this on the heading.

My webmail recently started to have issues updating the correct new mail that has arrived , it always says 0 new messages but I have new unread messages in the box................

Any Ideas ............. I am certain its not just one webmail account.This started about two days ago....

Thanks !

I seem to be having a problem simlar to Angela M, Aug 18, 2009 (2500). I receive an email under 10mb with multiple jpg attachments. If I try to forward it as inline text, it always fails with a message about violating the 10mb limit unless I remove all but one jpg attachment. My current workaround is to forward as attachment.

Hi Email Guy,
My mail is being sent twice when I hit the send button. I only send to one person at a time, but it's showing sent twice and I've been told, received twice (duplicate). I have to suppose others are having this issue. There's nothing wrong with my computer. Do you have a general idea when this will be fixed ? I can use a different email till that time. Thanks, C Menne

I cannot forward email with attachments or images anymore.

Please put a rush on the repair of the duplicate copy of E-Mails being sent.

I have had many complaints....

When I send emails, I get the following message, but it still sends the email.

"Sorry, an internal error has occurred. Please click on the Web Mail link on the header and return to Web Mail."

Amid all the great new happenings on the new WebMail, it appears however that accessing the Address Book has become way slooooow...like, 45 seconds to get to the first screen. Any ideas why this has become the norm? Thanks!

Just recently my reply messages don't wrap, leaving me with very long lines. The original write messages do wrap. I have Windows XP and IE 8. How can I fix that? Thanks

Constant timeouts when doing anything in Webmail. Webmail, when working, is working extremely slow. Spam blocker is randomly turning itself on and off. It has erased almost 10 years worth of whitelist email addresses due to this problem. This is really pissing-off the people I regularly correspond with as I have spam blocker set on high. Doesn't want to add certain email addresses into the whitelist for some reason (even though they were previously included).
The problems I have had over the last few weeks have made me question why I continue this service (mostly because of the OE email address that I have had for the last 13 years). I am a very experienced tech and these problems are at the server end of the chain. Please fix this!

Several months ago a curious pattern began with my email. Every now and then, I received a virus blocker alert advising that it had intercepted an email bearing a virus. Typically the infected email subject line refers to a "DHL transation" and a bogus serial number.

For one thing, I haven't done business with DHL in maybe ten years, so it is some sort of phishing attack.

What's puzzling is that the infected email is not addressed correctly to me. My usual email account consists of my first and last name, followed by "@eartlinkaccount.com".

These virus blocker alerts however come to my first name OK, but invariably have someone else's last name. Therefore, it is not the exact address.

I do appreciate the alerts, never open the infected message, and delete them right away. They are happening with increasing frequency now, though, upwards of two or three times a week.

How can this happen?

I mistakenly entered some wrong names in the sign-in box. How do I get rid of them?

When I am finished doing a search for whatever in a specific folder, I can only see the complete unfiltered folder if I FIRST switch to any other folder, open that one, and then switch back to the folder I was searching from.

How can I undo the search filtering without first opening some other folder.

That seems so silly. Could there be something wrong with my specific installation?

For the past several months, our webmail has become quite "sensitive" about disconnecting whenever we open an attachment and then attempt to return to the inbox (i.e., we have to re-enter our password). Also, more recently, when ever we send a message, we get a brief yellow bar that says we have an error in sending. However, when we include our own address as a recipient, we know the email goes thru. We think even those without our address in the recipient line are going through but wonder about the yellow bar message. The most important issue is the disconnect. At your earlier advice, I have gone to "Tools, Internet option and Erase" but that doesn't appear to help. Any suggestions?

Hello --

I've looked at FAQ and done a few searches but can't find an answer: is there a way to enter a clickable link in a message that is using html as its style?

Thanks for your help ---

Email Guy,
I am having this issue and I know at least two of my friends who are also Earthlink customers complains about having the same problem – currently our Earthlink mailboxes can no longer receive emails sent from Yahoo Mail. Neither could those emails be found in the Inbox nor the Suspect Email folder. They are just gone.

It started about two weeks ago when I realized emails sent from Yahoo mails were not making their ways to my Earthlink mailbox sporadically. Over times, it switched from sporadic to consistently the case. All of my friends who use Yahoo mails sent me emails but I never received them. They could be a new email or just a Reply All in an email discussion chain where I happen to one of the recipients on the list.

I tested the scenarios above using Yahoo Mail account of my own and experiencing the same issue. Emails to email account with other providers works just fine, but when they sent to Earhtlink mailbox, I never received it.
Looks to me that Yahoo mail has been black-listed by Earthlink anti-spam program. Is this the case?

Is there a way to for you to follow up with someone in Earthlink support group follow up on this issue and provide update?

Thanks in advance!!

Way back when at the launch of the new layout, I asked if you would provide an option for making the BCC always show (as it used to), since I use it all the time when sending a copy to myself of messages I write to others. I was not alone in this request. You indicated that that option would be available in an upcoming release. It's now a few release updates later, and no sign of adding BCC preferences to preference list. Is this still planned? If not, can I get it added to the to-do list?

Also, a holding line is still missing from the bottom of the message list with Preview selected. The thin black line at the top of each message goes missing (travels with the top of the message) when scrolling down...and there is no clear break between the message and the list except for white space. This is disconcerting - and last time I mentioned it you explained that it was a bug and you all were working on it. Is that still the case - are you working on it, or is it not considered a big enough issue to fix?

Thanks

Hi. Would you please give us an update on any new features planned for WebMail in the near future?

I'd like to see some kind of calendar, a notepad, increased mail quota, and IMAP (instead of POP) access from smartphones. Thank you.

I got a msg that I am running out of space -
I think I know what to do but want to confirm -

1. I will retrieve all msgs from my home computer and EITHER store (in the Inbox or special folders) OR delete,
2. I will go to webmail account & save any special msgs that I want to be able to see from any computer with internet access in a special folder.
3. From webmail I will delete all other msgs. (Please verify this won't affect the msgs I have already read & stored on my home computer!)

Lastly - does the msg about space apply to only the email address that revcd it or is storage space combined btwn all my email addresses?

THANKS IN ADVANCE FOR CLARIFYING THIS :-)

Does Earthlink currently have IMAP AVAILABLE TO ITS SUBSCRIBERS. I have three computers in three different locations and I would like to have one source for all my data including outlook, address, email and documents. What would be my options?